Prerequisites

Requirements

This section describes the prerequisites to set up the SymphonyAI Service Automation application.

License

• Summit Service Automation / Service Automation Engine

• Summit Service Automation / Service Automation Execution Pack

Hardware Requirements

• Intel Xeon Quad-Core processor or equivalent

• 8 GB of RAM

• 250 GB Hard Disk

Note

This server will be used for Listener Service & Execution Service (Proxy Server). If the load is high, it’s recommended to use more than one dedicated server. Exact requirements will be shared during the implementation phase.

Software Requirements

• Erlang OTP 22 or higher (32-bit or 64-bit, Recommended 64-bit for better performance

• RabbitMQ Server 3.8.2 or higher

• Windows 2012 R2 onwards only

• IIS 7.0 or above (Web Server)

• Dot Net Framework version 4.6.2 and above

• NET State Service start type with Automatic

• PowerShell 5.1 or later/ Python 3.5 or later

Note

Exact requirements will be shared during the implementation phase.

Privileges Required

This will be shared during the implementation phase.

Port Requirements

• Exact requirements will be shared during the implementation phase.

Summit User / Analyst License

SymphonyAI Service Automation may require an Analyst License of SummitAI TISM. This depends on the requirement. Refer the below details.

• Usually, SymphonyAI Service Automation owns the ticket logged for Service Automation, updates the tickets with output and resolves the ticket. In this scenario, an analyst license is needed and can be handled with two options.

  • Option 1: Dedicated analyst license for Service Automation.

  • Option 2: Share analyst license of one Resolver/Engineer. Drawback of this option is: All the updates the ticket carry the Resolver/Engineer’s name even though it’s updated by Service Automation.

Note

The analyst should be part of all the Workgroups where Service Automation involvement is required.

• One API User is required for Service Automation to consume web services of SymphonyAI.

Other Requirements

• Internet access is required to install the required PowerShell modules.

• Connectivity should be available from the Proxy server to the Local Active Directory, Microsoft O365, and Azure AD.

• VPN access is required to Application server, Database server and proxy server perform the installation/configuration of the Service Automation Application, Event Listener, and Execution Service.

• Monitoring Account/Service Account is used for executing Service Automation script.

• All the required CIs to be added into Summit CMDB.

• SMTP or Mail Service to send notifications.

Installation Guides

• Service Automation Installation Guide

• Service Proxy Installation Guide