Product Experience and Telemetry Consent
- 01 Dec 2023
- 1 Minute to read
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Product Experience and Telemetry Consent
- Updated on 01 Dec 2023
- 1 Minute to read
- Print
- PDF
Article summary
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Overview
What is Product Experience and Telemetry Consent? Let's check out the below video to know more!
Benefits
- Insights on user interaction
Captures detailed data on how users engage with the application/digital product. - Data analysis
Provides a robust analytics tool for in-depth examination of user interaction data. - Reports
Generates easy-to-understand, interactive reports for efficient data analysis. - Querying
Enables users to query the collected data effortlessly. - Data visualization
Facilitates visualization of data, aiding in a better understanding of user behavior. - Enhanced Decision-Making
Empower organizations with valuable insights to make informed decisions about their digital products.
Integration
As soon as the user logs in to the Summit Service Automation application for the very first time, a Product Experience and Telemetry Consent pop-up is displayed.
A user's consent to allow the collection of information about their interactions with a product or application is referred to as Telemetry Consent. Telemetry data frequently contains details about how a product is utilized, any failures or problems that arise, and other pertinent usage information.
Receiving telemetry consent denotes that users have consented to provide this information, frequently in order to enhance the product, solve issues, or learn more about user behavior.
Figure: Product Experience & Telemetry Consent pop-up
Note:
This pop-up appears only ONCE when you log in to the application for the very first time. You can either ACCEPT or DENY this. Once selected, the pop-up will not be displayed again.
However, if you wish to Accept/Deny or Reconsent/Withdraw the already submitted consent, navigate to the Settings option ⚙️ and select Telemetry Consent.
Navigate to Settings > Application Settings > Telemetry Consent.
Figure: Telemetry Consent
Upon selecting Deny or Withdraw option, the following pop-up is displayed.
Figure: Confirm Consent Withdrawal process
Still confused with navigation? Refer to the below gif to get clarity.
Note:
- The user must provide consent or denial (Accept/Deny) for the first time when logged in to the application. Without this, they cannot navigate to other screens.
- The consent provided applies to all users of the application.
- If a user denies or withdraws consent, the collection of information will cease.
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