Service Automation V7SP4 Release Notes

Service Automation Copilot for skills

Copilot feature leverages generative AI to help users create and validate skills. By interpreting user input, the AI generates and displays the corresponding code, streamlining the process of service automation.

For more information, refer to Service Automation Copilot for skills.

• Automates the generation of code based on user input

• Increased Efficiency

• Validates skills to ensure code correctness

• User-friendly process

Skill Versioning 

This feature enables users to manage and track different versions of skills and configurations. It allows for efficient change tracking, error recovery, and rollback to previous stable versions.

Users can create, view, and edit skill versions, ensuring smooth updates and collaboration.

For more information, refer to Skill Versioning.

• Track version and status changes

• Revert to previous versions if errors occur in new updates

• Facilitate teamwork by documenting the evolution of skills and configurations

• Provides a safe environment for testing skill modifications without impacting production

User Management

User Management allows administrators to efficiently add, update, and view users within the application.

This feature centralizes user information, enhances control with a unified view, and supports accurate and up-to-date user data, improving overall productivity and collaboration.

For more information, refer to User Management.

• Manage user details from a single location

• Easily add or modify user information

• View detailed user lists and activity logs

License Notification

This feature enhances email management by integrating three key components: Groups, Gateways, and Rules.

Users can efficiently manage email groups for streamlined communication, configure SMTP servers to ensure reliable email delivery, and set up detailed notification rules for various events such as License Usage and Expiry.

For more information, refer to Notifications.

• Centralized Email Management

• Reliable SMTP Gateway Configuration

• Customizable Notification Rules

• Automated Group-Based Distribution

• Flexible Alert Customization

Reports

This feature provides a centralized hub for accessing and managing execution reports. It simplifies the review and export of workflow data, allowing users to quickly generate, customize, and share reports.

This streamlines data analysis and enhances collaboration with easy access to critical metrics.

For more information, refer to Reports.

• Quick access to data

• Tailored views to focus on critical metrics

• Export and share options to facilitate collaboration

UI/UX Enhancements

The following UI/UX enhancements are made:

• Display of new pop-up design with Submit/Save , Export, Import and other actions

• Option to view ITSM integrations in tile and list view

• Display recently created or updated records at the top on all list pages

• Display of confirmation pop-up upon clicking cancel on edit page before redirecting to list page

For more information, refer to UI/UX Enhancements.

• Improved pop-ups and confirmations

• Prioritized records display

• Flexible views

Other Enhancements

The following enhancements are made:

• Addition of Remote CI and Proxy CI options as Target Host Types in skill properties of ITSM workflows

• Export and Import workflows with associated skills

• Refresh option to reload Execution History and Workflow Details

• View list of scripts with input details for new workflow execution status

For more information, refer to Other Enhancements.

• Expanded integration

• Efficient management

• Enhanced visibility