Let’s dive into the key highlights, exciting improvements introduced, and a few known issues to keep an eye on. Every update brings something new, with a focus on enhancing the experience!
What's New?
There are no new features introduced for this release.
Improvements
Change Requests (CRs) and Tasks in SymphonyAI ITSM can now automatically trigger Service Automation Workflows, streamlining updates, boosting efficiency, improving visibility with new Orchestration tabs, and enabling scalable management alongside existing integration for Incidents, Service Requests, and Work Orders.
For more information, refer to this link.
Service Automation Reports provide valuable insights into workflow performance and execution using reporting templates, enabling users to assess automation success, adoption rates, and capabilities, while supporting effective troubleshooting and data-driven decision-making.
For more information, refer to this link.
Service Automation v8 onwards, it is in compliance with GDPR standards.
Service Automation v8 is now updated with the default themes available for Apex v2.