SymphonyAI Enterprise IT - Service Management (8)
- 10 Sep 2024
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SymphonyAI Enterprise IT - Service Management (8)
- Updated on 10 Sep 2024
- 1 Minute to read
- Print
- PDF
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SymphonyAI Enterprise IT - Service Management is a comprehensive IT Service Management (ITSM) solution designed to streamline and optimize the delivery and management of IT services within an organization. It encompasses a broad range of IT processes, including incident management, problem management, change management, asset management, service request fulfillment, and more. The goal of service management is to align IT services with the needs of the business, improve service quality, and enhance user satisfaction.
Integrating SymphonyAI Service Automation with SymphonyAI Enterprise IT - Service Management enhances IT service delivery through automation, improved efficiency, and seamless coordination across IT processes. This integration helps automate routine tasks, improve monitoring and alerting, streamline workflows, and enhance the overall quality of IT service delivery, ultimately leading to better alignment of IT services with business needs and improved user satisfaction.
Skill List
Serial No | Skill | Description |
|---|---|---|
1 | Import Shift Roaster | Imports a shift roster into the system, automating schedule management. |
2 | Assign Service Requests to Workgroups Based on Configuration | Automatically assigns service requests to the appropriate workgroups based on predefined configurations. |
3 | Assign Incidents to Workgroups Based on Configuration | Automatically routes incidents to the correct workgroups according to predefined rules. |
4 | Create Multiple Service Requests from One Service Request | Generates multiple related service requests from a single original service request to handle complex tasks. |
5 | Create Service Requests When Resolving Related Service Requests | Automatically creates new service requests when resolving related requests, ensuring that all tasks are tracked. |
6 | Upload Attachments in Summit ITSM Ticket | Adds files or documents as attachments to tickets within the Summit ITSM system. |
7 | Service Request - Customized Operations (WO Create/Resolve) | Performs customized operations on service requests, such as creating or resolving work orders. |
8 | Change Request Update based on Linked Service Request | Updates a change request automatically when a linked service request is modified. |
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