Ticket Management (3)
- 22 Jul 2024
- 1 Minute to read
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Ticket Management (3)
- Updated on 22 Jul 2024
- 1 Minute to read
- Print
- PDF
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Secureworks CTP (Counter Threat Platform) Ticket Management refers to the system within Secureworks CTP that handles the creation, tracking, and resolution of security incidents and events. This system ensures that all detected threats and vulnerabilities are documented, assigned to appropriate personnel, and resolved in a timely manner.
Integrating SymphonyAI Service Automation with Secureworks CTP Ticket Management enhances the efficiency and effectiveness of incident response processes. By automating ticket creation, assignment, and resolution, organizations can ensure timely and accurate handling of security incidents, improve their overall security posture, and reduce the risk of unaddressed threats.
Skill List
Serial No | Skill | Description |
|---|---|---|
1 | Close Secureworks Ticket | Close Secureworks Ticket under Ticket Management in Secureworks CTP. |
2 | Assign Ticket To Secureworks SOC | Assign Ticket To Secureworks SOC under Ticket Management in Secureworks CTP. |
3 | Post Worklog to Secureworks Ticket | Post Worklog to Secureworks Ticket under Ticket Management in Secureworks CTP. |
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