Use Cases by Category
- 19 Jun 2024
- 6 Minutes to read
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Use Cases by Category
- Updated on 19 Jun 2024
- 6 Minutes to read
- Print
- PDF
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Service Automation covers 40+ Technology Integrations with 200+ Use cases for different categories.
Let's have a look at all the use cases by various categories.
Active Directory (19)
Use Case Name | Complexity |
|---|---|
Create Active Directory Group | Simple |
Create Generic and Service Accounts | Simple |
Create User in Active Directory | Simple |
Delete Active Directory Group | Simple |
Disable User in On-Premise AD and Manage User Data | Simple |
Extend AD Account | Simple |
Extend Service Account Validity | Simple |
Install Printer Driver on Laptops via Security Group | Simple |
Install Software and Add Computer to Security Group | Complex |
Manage Security Group Owners and Managers | Simple |
Manage Shared Folder Access | Simple |
Manage Users in Active Directory Groups | Simple |
Modify Attributes of Security Group | Simple |
Modify User Attributes | Simple |
Notify Service and Generic Account/Password Expiry | Simple |
Provide Access to AWS Account via AD Security Group | Simple |
Provide Local PC Admin Access via Active Directory Group | Simple |
Remove Users from Active Directory Groups | Simple |
Update AD Attributes | Medium |
Adobe (1)
Use Case Name | Complexity |
|---|---|
Adobe Product License Request | Simple |
Ansible (2)
Use Case Name | Complexity |
|---|---|
Cisco UCSM - Perform Post Build Tasks like Server Build based on OS Type | Complex |
Trigger Ansible Playbook | Simple |
ArcSight (1)
Use Case Name | Complexity |
|---|---|
ArcSight Logger - Add New Server to Fetch Logs | Simple |
AWS (6)
Use Case Name | Complexity |
|---|---|
Application Deployment on AWS Cloud Using Python | Medium |
Application Deployment on AWS Using GitHub, Jenkins & Terraform | Medium |
AWS Account Creation Using GitHub & AWS CodePipeline | Simple |
AWS Master & Transaction Data Sync | Simple |
Create Amazon Elastic Container Service in AWS | Simple |
Migrate IIS Application from On-Premise to AWS | Complex |
AWS EC2 (7)
Use Case Name | Complexity |
|---|---|
Automate AWS Resources Using CloudFormation, Pricing, EC2, SNS, SES, Lambda | Simple |
Automate EC2 Instances in AWS | Simple |
AWS - EC2 Instance Creation Using Python SDK | Medium |
AWS - EC2 Instance Service Auto Remediation | Simple |
AWS - Provision EC2 Auto Scaling Groups | Simple |
AWS VM Management | Medium |
Deploy EC2 Instance on AWS Using CloudFormation | Complex |
AWS EC2 Load Balancers (3)
Use Case Name | Complexity |
|---|---|
Provisioning of AWS EC2 Application Load Balancers | Simple |
Provisioning of AWS EC2 Gateway Load Balancers | Simple |
Provisioning of AWS EC2 Network Load Balancers | Simple |
AWS VPC (7)
Use Case Name | Complexity |
|---|---|
AWS VPC Creation Using GitHub & AWS CodePipeline | Medium |
Create AWS VPC | Simple |
NAT Gateway Creation for VPC in AWS | Simple |
Route Table Creation for VPC in AWS | Simple |
Subnet Creation for VPC in AWS | Simple |
VPC and Additional Features Creation in AWS | Simple |
VPC Endpoint Creation in AWS | Simple |
Azure (2)
Use Case Name | Complexity |
|---|---|
Azure Master & Transaction Data Sync | Simple |
Generate Azure Policy Compliance Reports | Medium |
Azure AD (3)
Use Case Name | Complexity |
|---|---|
Azure - Modify User Security Group Membership | Simple |
Azure User Creation | Simple |
Sync Azure AD | Simple |
Azure SQL DB (1)
Use Case Name | Complexity |
|---|---|
Create SQL Database on Azure | Complex |
Azure Virtual Machines (13)
Use Case Name | Complexity |
|---|---|
Cloud Management - Azure - VM Operations - Add Lock | Simple |
Cloud Management - Azure - VM Operations - Add Tags | Simple |
Cloud Management - Azure - VM Operations - Attach Network Interface | Simple |
Cloud Management - Azure - VM Operations - AutoManage | Simple |
Cloud Management - Azure - VM Operations - Change Resource Group | Simple |
Cloud Management - Azure - VM Operations - Change Security Group | Simple |
Cloud Management - Azure - VM Operations - Detach Network Interface | Simple |
Cloud Management - Azure - VM Operations - Reboot | Simple |
Cloud Management - Azure - VM Operations - Start | Complex |
Cloud Management - Azure - VM Operations - Stop | Simple |
Cloud Resource Operations - Azure VM Management | Medium |
Manage Users in Active Directory Groups | Simple |
Provision Azure VMs with Post Build Tasks | Complex |
Provision VM in Azure | Complex |
CISCO AnyConnect (1)
Use Case Name | Complexity |
|---|---|
Automate Cisco AnyConnect | Medium |
CISCO ISE (2)
Use Case Name | Complexity |
|---|---|
Add Mac Address to Whitelist in Cisco ISE | Complex |
Manage Guest WIFI Access (Cisco ISE) | Complex |
Cisco UCS Manager (5)
Use Case Name | Complexity |
|---|---|
Cisco UCSM - Associate Service Profile to the Server | Medium |
Cisco UCSM - Create a Service Profile using UCSM | Complex |
Cisco UCSM - Create and Attach a Boot Policy with SAN Boot Details | Medium |
Cisco UCSM - Install the Operating System on the Physical Server | Complex |
Server Build - Physical | Complex |
Dell NetWorker (4)
Use Case Name | Complexity |
|---|---|
EMC Networker - Add Client or VM to Protection Groups, Pools & Update Other Attributes | Medium |
EMC Networker - Create a New Client | Medium |
EMC Networker - Trigger an On-Demand Backup for the Client or VM | Simple |
Perform EMC Networker Backup | Complex |
Docker (4)
Use Case Name | Complexity |
|---|---|
Create Custom Docker Images on AWS | Medium |
Create Custom Docker Images on Azure | Medium |
Deploy Docker Images on AWS | Medium |
Deploy Docker Images on Azure | Medium |
End user Automation (25)
Use Case Name | Complexity |
|---|---|
Asset Deallocation and Deactivation for Non-Contacted Assets | Simple |
Asset Owner Change Within Department | Simple |
Configure PC Printers Using SummitAI ITAM Agent | Complex |
Configure Proxy Settings | Medium |
Deallocate Assets | Simple |
Grant PC Local Administrator Rights Using SummitAI ITAM Agent | Complex |
Install Software Using SCCM | Complex |
Install Software Using SSP | Complex |
Install Software Using Summit Software Package | Complex |
Install Software Using SummitAI ITAM Agent | Complex |
Manage Internet Special Access | Simple |
Manage Wi-Fi Access | Simple |
Modify Timezone Settings | Medium |
Onboard Partners | Medium |
Register USB Devices | Simple |
Renew Partnerships | Medium |
Request Asset Location Transfer | Simple |
Request Asset Owner Change to Different Department | Simple |
Request Asset Owner Change Within Department | Simple |
Revoke External Email Access | Simple |
Summit Internal - Employee Offboarding | Simple |
Transfer Asset Location | Simple |
Transfer Asset Ownership to Another Department | Simple |
User OffBoarding | Medium |
User OnBoarding | Medium |
Google Cloud Platform (4)
Use Case Name | Complexity |
|---|---|
Bucket Creation in Google Cloud | Simple |
Google Cloud Master & Transaction Data Sync | Simple |
Provision VMs with Google Cloud Platform | Complex |
VM Provisioning in Google Cloud | Medium |
Google Workspace (6)
Use Case Name | Complexity |
|---|---|
Add User to Group in Google Workspace | Simple |
Create Groups in Google Workspace | Simple |
Create User in Google Workspace | Simple |
Google Workspace Data Sync | Simple |
Google Workspace Group Modification | Simple |
Google Workspace User Creation | Simple |
Infoblox IPAM (2)
Use Case Name | Complexity |
|---|---|
Create DNS Records on Infoblox IPAM | Simple |
Reserve IP Address in Infoblox IPAM | Simple |
Jetpatch (1)
Use Case Name | Complexity |
|---|---|
Agent Deployment with Jetpatch | Medium |
Lotus Notes (2)
Use Case Name | Complexity |
|---|---|
Create User Accounts in Lotus Notes | Medium |
Delete User Accounts in Lotus Notes | Medium |
Microsoft Intune (7)
Use Case Name | Complexity |
|---|---|
Azure Intune Application Data Sync | Simple |
Persona-Based Security Group Assignments to the Intune Application | Medium |
Software Installation Intune - Persona-Based | Complex |
Software Installation Intune - User-Based | Complex |
Software Installation with Azure Intune | Medium |
Software Uninstallation Based on SR Expiry Date | Complex |
User Assignment in Azure Security Groups (User-Based) | Simple |
MS Exchange (4)
Use Case Name | Complexity |
|---|---|
Create Mail Contact | Simple |
Increase Mailbox Size in Exchange | Simple |
Manage On-Premise Mailboxes | Medium |
Manage User Mailbox Settings on On-Premise Exchange | Medium |
MyDay (1)
Use Case Name | Complexity |
|---|---|
Integrate MyDay Application for Manual Tasks in Employee Onboarding | Simple |
O365 (12)
Use Case Name | Complexity |
|---|---|
Add user to O365 Security Group | Simple |
Add Users to Office 365 Distribution Lists | Simple |
Change Distribution List Owner in O365 | Simple |
Create Distribution List in O365 | Simple |
Create Mailbox on Office 365 in Hybrid Exchange Infrastructure | Medium |
Create User in Office 365/Azure AD | Simple |
Delete Distribution List in Office 365 | Simple |
Manage Office 365 User Accounts | Simple |
Manage User Mailbox Settings on Office 365 | Simple |
Migrate On-Premise Skype For Business Users to Office 365 (Skype Online) | Medium |
Remove user from O365 Security Group | Simple |
Remove Users from Distribution List in O365 | Simple |
Oracle Cloud Infrastructure (OCI) - VMs (1)
Use Case Name | Complexity |
|---|---|
Build Oracle Cloud VM | Complex |
SAP SuccessFactors (1)
Use Case Name | Complexity |
|---|---|
Integrate SAP SuccessFactors for Employee Onboarding | Medium |
Skype (1)
Use Case Name | Complexity |
|---|---|
Enable On-Premise Skype For Business During User On-Boarding | Medium |
Solarwinds IPAM (1)
Use Case Name | Complexity |
|---|---|
Reserve IP Address in SolarWinds IPAM | Simple |
Symantec AntiVirus (1)
Use Case Name | Complexity |
|---|---|
Enable/Disable Symantec AntiVirus Policy | Complex |
SymphonyAI Enterprise IT - Asset Management (1)
Use Case Name | Complexity |
|---|---|
Copy Attributes from Service Requests to Assets During Allocation | Simple |
SymphonyAI Enterprise IT - CMDB (4)
Use Case Name | Complexity |
|---|---|
Bulk Modification of Existing CI Details | Simple |
Create a New CI for the Server in CMDB | Simple |
Create CI Details in CMDB | Simple |
Update CMDB CI Details | Simple |
SymphonyAI Enterprise IT - Service Management (10)
Use Case Name | Complexity |
|---|---|
Assign Incidents to Workgroups Based on Configuration | Simple |
Assign Service Requests to Workgroups Based on Configuration | Simple |
Change Request Update based on Linked Service Request | Simple |
Create Multiple Service Requests from One Service Request | Simple |
Create Service Requests When Resolving Related Service Requests | Simple |
Deactivate SummitAI Users from SummitAI Web Application | Simple |
Import Shift Roaster | Simple |
Service Request - Customized Operations (WO Create/Resolve) | Complex |
Update Incident Priority Based on Store Type, Location, and Month | Simple |
Upload Attachments in Summit ITSM Ticket | Simple |
Terraform (9)
Use Case Name | Complexity |
|---|---|
Provision Cloud Resources Using Terraform - AWS Container | Medium |
Provision Cloud Resources Using Terraform - AWS EC2 | Medium |
Provision Cloud Resources Using Terraform - AWS S3 Bucket | Medium |
Provision Cloud Resources Using Terraform - Azure Container | Medium |
Provision Cloud Resources Using Terraform - Azure Storage | Medium |
Provision Cloud Resources Using Terraform - Azure VM Instance | Medium |
Provision Cloud Resources Using Terraform - GCP Bucket | Medium |
Provision Cloud Resources Using Terraform - GCP Container | Medium |
Provision Cloud Resources Using Terraform - GCP VM Instance | Medium |
VMWare / vCenter (10)
Use Case Name | Complexity |
|---|---|
Configure Hard Disks for a VM on vCenter | Simple |
Configure NIC Cards with Reserved IP Address for a VM on vCenter | Simple |
Domain Join for a VM on vCenter | Simple |
Local Account Creation for a VM on vCenter | Simple |
Page File Configuration for a VM on vCenter | Simple |
Provision VM on vCenter | Medium |
Provision VM Using VMware vCenter | Complex |
Server Build | Complex |
Set Hostname for a VM on vCenter | Simple |
Windows License Activation for a VM on vCenter | Simple |
Windows (5)
Use Case Name | Complexity |
|---|---|
Create and Share Folder Using DFS | Simple |
Free Up Disk Space on Windows Systems | Medium |
Grant Share Folder Access via DFS | Simple |
Restart Windows Service (LPD service) | Simple |
Revoke Shared Folder Access | Simple |
Yellow.ai (1)
Use Case Name | Complexity |
|---|---|
Integrate Yellow.ai with Employee Communication on WhatsApp | Simple |
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