Workflow by Category

Workflow by Category refers to organizing and managing workflows based on specific categories or types of tasks within a system or application. In service automation, this approach helps in structuring and streamlining processes to ensure efficiency and clarity.

View Workflow by Category

To view Workflow by Category, perform the following steps:

1. Navigate to Workflows > Manage Workflows > Workflow by Category.

   

   Figure: Workflows menu
   

2. Workflow by Category page is displayed with all the records.

   

   Figure: Workflow by Category

Filter Options

Filter records by the following options:

Figure: Module option

Figure: Work Order Source option

Figure: Tenant option

Figure: Trigger Event option

Note

On selecting Work Order option in Module filter, Work Order source options are unlocked.

Filter by category and Custom Filter

Click the filter icon to access category filter. All the categories created by the user will be listed under the categories. These filters can be used in tandem with other filters.

Custom filters: The workflow category filter allows the user to save the filter selection as a custom filter that can be loaded for repeated use.

Figure: Category and Custom filters

Category grid

Clicking the workflow name hyperlink in the category grid displays a workflow list page, allowing you to further drill down into the workflow details.

Figure: Category view with workflow hyperlinks

Figure: Workflow list page