Administrator
  • 29 Jul 2025
  • 1 Minute to read
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Administrator

  • PDF

Article summary

The Admin is responsible for configuring and maintaining the Problem Management system, including fields such as Problem Type, Cause Codes, Impact, Urgency, Priority, Risk, SLA Violation Reason etc. They ensure the module is properly set up to support root cause analysis, facilitate effective problem resolution, and align with organizational standards.


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