Artificial Intelligence and Machine Learning, or AIML, can be used in a variety of ways to improve incident management procedures. A crucial component of IT and business operations is incident management, and AIML solutions can help to simplify and enhance these procedures.
Figure: AIML in Incident Management
Benefits of AIML
- Incident Triage and Classification
- Predictive Analysis
- Automated Resolution
- Root Cause Analysis
- Incident Prioritization
- Resource Allocation
- Knowledge Management
- Performance Metrics and Reporting
- Natural Language Interaction
- Anomaly Detection
For more information on the configuration of Service Desk Intelligence, navigate to the links below.
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