AIML

Artificial Intelligence and Machine Learning, or AIML, can be used in a variety of ways to improve incident management procedures. A crucial component of IT and business operations is incident management, and AIML solutions can help to simplify and enhance these procedures. 

Figure: AIML in Incident Management

Benefits of AIML 

• Incident Triage and Classification 
• Predictive Analysis
• Automated Resolution 
• Root Cause Analysis 
• Incident Prioritization 
• Resource Allocation 
• Knowledge Management 
• Performance Metrics and Reporting
• Natural Language Interaction 
• Anomaly Detection 

For more information on the configuration of Service Desk Intelligence, navigate to the links below.

Service Desk Intelligence	Manage Service Desk Intelligence