Manage Change Record

Risk calculation of Business, Operational and overall Risk value is made easy with No Code / Pro Code. To arrive at the calculated risk on the Change Record, you will have to perform various configurations on multiple designers.

Prerequisites

1. Configure Business Risk Field, Operational Risk Field, Risk Questionnaire, Formula control in the Transaction Form. For more information, refer Manage Change Record.

2. Configure Business Rule for Risk Assessment. For more information, refer Business Rules.

3. Create a Change Record. For more information, refer New Change Record.

Overview

In the Manage Change Record, you will have to act upon Business Risk, Operational Risk, and Overall Risk. Following is the brief description about Risks.

Business Risk: Where the Evaluate the potential financial and strategic impacts of changes on the organization, ensuring alignment with long-term goals and minimizing disruptions to revenue streams and competitive positioning.

Operational Risk: Assess the effects of change on day-to-day operations, focusing on process efficiency, resource allocation, and the ability to maintain service quality and compliance during transitions.

Overall Risk: Conduct a holistic analysis combining business and operational risks to provide a comprehensive understanding of potential challenges, enabling informed decision-making and proactive mitigation strategies.

Note

To disable any fields from the above, it must be performed at the Form level.

Calculate Risk on Change Record

To populate the risk values on a Change Record you will have to answer the Risk Questionnaire that is built in the Risk tab of a created Change Record.

To calculate the Risk, perform the following steps:

1. Log in to the Apex Application as an Analyst.
   

2. Navigate to Change > Change Request > Manage Change Record.
   

3. Click ID Hyperlink to edit the Change Record.
   Manage Change Record - Details page is displayed.
   

4. Click Risk tab to view the configured Risk Questionnaire for Business and Operational Risk and select the options in the Questionnaire to view the Risk Value.

   

   Figure: Risk Questionnaire

   Business Risk Value and Operational Risk Value is Calculation

   The Business Risk Value and Operational Risk Value is calculated based on the Score assigned to each Option in a Question. To configure score, refer Rating Control.
   

   Business Risk = Average (Score of option1 +Score of option2 + Score3 of option3 + …)

   Operational Risk = Average (Score of Option1 +Score of Option2 + Score of Option3 + …)

   Consider the below Business Risk example:

   Question 1’s Option 4 has a score of 4

   Question 2’s Option 2 has a score of 2

   Question 3’s Option 1 has a score of 10

   Question 4’s Option 1 has a score of 10

   ---

   Total Number of Questions are 4
   

   Average = (4+ 2+ 10+10) / 4.

   Hence, Business Risk Value = 6.5 considered 7 as a whole number.

   Note

   This is displayed based on the Formula configuration, the Precision field is set to 0 hence the whole number value.

   This is displayed based on the Formula Configuration.

   

   Note

   This score will then reference values from the Business and Operational Risk value mapping admin forms. The derived values are further evaluated against a Risk Matrix admin form to determine the overall risk level.

5. Click Save to view the results in the Business Risk, Operational Risk and Overall Risk fields of the Change Record. This will invoke the Business Rules to update the Risk fields.
   

6. Go to the same CR ID and in the General tab and observe auto-populated values in the following fields:
   

   • Business Risk

   • Operational Risk

   • Risk

   
   

   Figure: Change Record - General

   How to validate if the Risk change has taken its effect on the Record?

   Click Change History icon on the Change Record, all the Changes made on this Record is displayed. On the History page, click and validate the below mentioned History Tabs:

   • BR History: To validate if the Update Business Rules are run against the Business, Operational and Overall Risk.

   • Change History: To verify if the changes to the Risk fields on the form is updated.

   The above change history logs the Date and Time of the Updates and changes on the Record.

   The following graphic represents, the Overall Risk is calculation from the derived values on the Business and Operational Risks.

   
   

7. The system will compare the obtained Business and Operations Risk values against the overall risk calculation matrix designed through the admin forms and derive at the overall risk for the change record.