Portal with Search Bar, Score Cards and Graphs
  • 22 Mar 2024
  • 1 Minute to read
  • PDF

Portal with Search Bar, Score Cards and Graphs

  • PDF

Article summary

Empowering Analysts: Unleashing Data Security in Every Search, Score, and Graph!

Analyst Service Portal with data security ensures focus on maintaining data integrity within the Search Bar, Scorecards, and Graphs. 

Portal utilizes encrypted protocols for all Search queries and incorporates Role-based access controls to view, edit, or delete data in the Search bar, Scorecards, and Graphs. These features collectively contribute to a robust and secure Analyst Service Portal, instilling confidence in users regarding the confidentiality and integrity of their data.

User Persona: Analyst


Let's explore the following use case.


Use Case

User Persona: Analyst
Solution
Adam at ACME Services is tasked with analyzing and visualizing IT performance data using the Analyst Service Portal. He wants to ensure data security, confidentiality, and transparency in handling sensitive IT information. 
Adam logs in to the user-friendly Analyst portal of Apex, he initiates a search for recent incident trends using the search bar. The portal encrypts his search queries to safeguard the confidentiality of the information being accessed. He navigates to the scorecards section, where role-based access controls limit his access to specific scorecard data. The scorecard data, which contains performance metrics and KPIs, is encrypted to protect against unauthorized access or interception during transmission. Adam reviews the scorecards in the portal for real-time updates, ensuring data accuracy and timeliness.

Analyst Service Portal

The intuitive interface of the Analyst Service Portal ensures data security from login to data analysis and visualization, providing you with a user-friendly yet highly secure environment for performing your tasks. 

To access the Analyst Service Portal, perform the following steps:

  1. Log in to the application.
  2. Navigate to My Apps > Service Management
  3. Select the role of AnalystThe Analyst User Portal is displayed.

     Figure: Analyst Service Portal with Graph and scorecard


    The search functionality retains a history of previous queries, making it convenient for analysts to revisit past searches. Additionally, intelligent search suggestions enhance efficiency by predicting and recommending relevant queries.

    The portal offers dynamic graphical tools that enable analysts to visualize complex data sets effortlessly. Graphs provide clear visual insights, aiding in the interpretation of trends, patterns, and correlations within the data.

    Scorecards within the portal present key performance indicators (KPIs) and metrics in an interactive format. Analysts can easily track, monitor, and analyze performance data, fostering informed decision-making.

  4. Click the scorecard under Incidents to view the list of Incidents. 
    Figure: Incidents card

    The list page displays a comprehensive and organized view of incidents, enabling efficient incident management and quick decision-making.
    Figure: Incident details


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