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    Overview - Analyst(s)
    • 18 Sep 2024
    • 1 Minute to read
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    Contents

    Overview - Analyst(s)

    • Updated on 18 Sep 2024
    • 1 Minute to read
    • Print
    • PDF
    Article summary

    Decision-makers are empowered by incisive analysis!

    Analysts are vital for maintaining smooth operations, resolving issues promptly, and enhancing service quality throughout the organization. They collaborate closely with other specialists to develop and implement solutions aimed at improving overall service quality.

    User Persona: Application Administrator

    Use Case

    User Persona: Analyst

    Solution

    NovaTech encountered difficulty creating or modifying user details within the application, prompting them to raise a priority P1 incident. Every time they attempted to create or edit user details, the application screen would freeze, necessitating a logout to resume operations, which adversely affected their business workflow.

    The analysts comprehend the issue concerning the artifacts attached to the incident and endeavor to replicate the issue locally. They engage in discussions with technical resources to address the issue and formulate a solution. Within the designated timeframe, the analysts create and implement a solution to resolve the issue in the customer environment.

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