Analyst

The Analyst is typically a Engineer or Support Assistant designated for creating Incidents and Service Requests  submitted by employees. These requests can include IT service demands, access permissions, procurement requests, or other business-related needs. The Analyst persona leverages Copilot Assistant to efficiently create Incidents and Service Requests with less administrative overhead, more context, and improved confidence resulting in a faster, more reliable approval process.

As an Analyst you can perform following actions:

• Chat with End User, create Incident and Service Requests

• Generate Chat History Insights and Actions