Catalog Management

The Service Catalog Management module enables the Administrators to create a Service Catalog under the relevant category and maintain it with accurate information.

Service Catalog Management Lifecycle

The following section explains the Service Catalog Management life cycle:

• Creation and Design

• Approval

• Maintenance

Creation and Design

An Administrator (or user with appropriate access) creates a Service Catalog under the Service Catalog Management module. The form for the Catalog is designed on the FORM BUILDER page. After the form is configured, the Service Request (SR) approval workflow is designed. For more information, see Configuring SR Approval Workflow.

The Service Request created using the Service Catalog is processed based on the conditions designed in the Catalog.

Approval

After the Catalog is created, it needs to be approved by the configured Approvers (see: Configuring Approvers). The Approver approves and publishes the Service Catalog (see: Approving and Publishing Service Catalogs) . The Service Catalog is available to an End User only after it is published.

Maintenance

The Administrator can modify a Service Catalog when required. After modification the Catalog must be approved by the Approver again. The Catalog is not available to an End User when it is in the Maintenance state.

The following figure provides an overview on the Service Catalog Management Life cycle:

Figure: Service Catalog Management Process

Service Catalog Management (SCM) is the process of creating the Service, which is designed in the Service Portfolio Management (SPM) and publishing it to the right and relevant users. SCM provides vital information for all other Service Management processes: Service details, current status and the Services' interdependencies. The End Users use the Service Catalog defined using this module to select and request for a Service and raise a Service Request (SR).