End User Incident Details Page

You can configure fields that are to be displayed on the INCIDENT DETAILS page for the End Users. Based on the configuration, only the selected fields appear to the End User in the same sort order.

To configure End User Incident Details Page, perform the following steps:

1. Navigate to Incident > Configuration > Incident Masters > End User Incident Details Page.
   

2. Select Tenant under which you want to configure End User Incident Details.
   Customer List page is displayed.
   

   Figure: End User Incident Details Page
   

3. Select Add New in the Action panel to configure a new Customer’s End User Incident Detail page.
   

   Figure: Add New
   

4. You are enabled to configure the below fields in the below sections:
   

   Customer

   Enter Customer name for which you want to configure End User Incident Details page. Select Active  to enable the Customer for End Users to view the configured page.

   Figure: Customer Configuration

   General Fields

   Configure the General Details fields, by default a set of fields are added to the display area. Drag and Drop the fields that are required on the End User Incident Details Page from the right panel to the display area.
   Figure: General Fields

   You can edit the name of the Field by entering the required value in the text area of the field.
   
   Figure: Status Field

   Change the order of display in the Incident form by dragging vertical ellipsis on the field as displayed in the below figure.
   Figure: Re-order Fields

   Other Fields

   In the Other Fields section, by default End User Incident Details form fields are added to the display area. To remove any drag and drop to the right panel.

   Figure: Other Fields

   You can Edit the Name of the Field by entering the required value in the text area of the field.
   
   Figure: Symptom Field

   Change the order of display in the Incident form by dragging vertical ellipsis on the field as displayed in the below figure.
   
   Figure: Re-order Fields

   Relation Fields

   In the Relation Fields section, by default End User Incident Details form fields are added to the display area. To remove any field drag and drop to the right panel.

   Figure: Relation Fields

   You can edit the name of the Field by entering the required value in the text area of the field.
   
   Figure: CR Relation Field

   Change the order of display in the Incident form by dragging vertical ellipsis on the field as displayed in the below figure.
   
   Figure: Re-order Fields

   Note

   The attributes kept in the highlighted box do not appear on the INCIDENT DETAILS page. Only the attributes on the left side appear on the INCIDENT DETAILS page according to their sort order.

5. Click SUBMIT to create the Customer with the End User Incident Details page.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the END USER INCIDENT DETAILS page:

SHOW LIST

Click SHOW LIST to view the list of configured customers.

Figure: End User Incident Details Page Action Panel

Customer List page is displayed.
Figure: Customer List Page

Edit Customer

To Edit a configured customer, perform the following steps:

1. Click on the Customer Name.
   Customer Details page is displayed.
   

   Figure: Customer Details
   

2. Make the required changes and click Submit to save the changes.