Standard Operational Procedure (SOP)

Updated on 14 Aug 2025
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Mapping SOP(s)

You can map the Standard Operational Procedures (SOP) to selected Configuration Items (CIs), Classification or Category. This allows you to take appropriate actions when an Incident is raised for the mapped values. For example: If a Category or Classification configured for the SOP is selected in the Incident, a link is displayed above the Symptom field on the INCIDENT ID page where the Analyst can view the list of SOPs available. This helps the Analyst to take effective measures for the logged Incident. For more information about configuring SOPs, see Configuring Standard Operating Procedures in SummitAI Platform.

To Configure an SOP, perform the following steps:

Navigate to Incident > Configuration > Others > Standard Operational Procedure.
Select Tenant on the SOP page for which you must configure an SOP.
Select and enter the details in the SOP configuration page.
For more information about the fields in the SOP page, refer to Field Description.
Figure: Standard Operating Procedure (SOP)
Click Submit to complete the SOP configuration.

Field Description

The following table describes the fields on the SOP Configuration page:

Field	Description
Category	Click on the search icon to view the list of available Categories. Select the Category name to map it to the SOP.
Classification	Click on the search icon to view the list of available Classifications. Select the Classification name to map it to the SOP.
	Click Add to add the CI Items. For more information, refer CI Configuration.
SOP Template	Lists the configured SOP templates. Select a SOP template from the list.
Active	Select the check box to activate the SOP.

CI Configuration

Select the CIs to map with the SOP template. See below steps for more information on selecting a CI.

To Select a CI, perform the following:

On the SOP Configuration page click ADD.
The Configuration Page pop-up page is displayed.
Figure: Configuration Items

For more information refer to the following Field Description.

Field	Description
Owner Workgroup	Select Owner Workgroup or enter appropriate values in any of the fields and click SEARCH to view all the CIs for the entered value
Classification	Click search icon to view the list of available Classification. Click on the Classification name to select it.
Device/Host Name	Enter the device or host name.
Serial No.	Enter the serial number of the CI.
IP Address	Enter the IP Address of the CI.
Status	Select Status from the dropdown list.
Location	Select Location from the dropdown.
Owner	Click on the search icon and select the Owner.
Criticality	Select Criticality from the dropdown.
Customer	Select Customer from the dropdown.

Click Search to look for CIs that match the given details. Select the items and click Link to add the CIs.
Figure: Configuration Items

After you link the CIs you can see on the CI list as displayed in the below figure.

Figure: Configuration Items

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SOP MAPPING page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured mappings for the selected Tenant and CI.

Figure: Action Panel

List page is displayed.

Figure: List Page

Edit SOP

To modify a Standard Operational Procedure details, click the Host Name link. Make appropriate changes and click Submit.

Note
When the Standard Operational Procedure Mapping Template List are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure SOP Mapping for CIs.

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Approver Group Configuration

Table of contents

CI Configuration
Edit SOP