Configure Service Category

Configure Service Category

To configure Service Category, perform the following steps:

1. Select Request > Configuration > Service Requests Masters > Service Category.
   

2. Select Tenant for which Service Category must be configured.
   Service Category list is displayed.
   

   Figure: Service Category List
   

3. Click Add New on the Actions panel in the list page to configure a new Service Category.
   

   Figure: Service Category
   

4. Enter the required details on the configuration page.

   

   Figure: Service Category
   
   For Field Description, refer to the following table:

   Field	Description
   DETAILS
   Parent Category	Select a Category from the list to define it as a Parent Category. Lists all the Category names, which are not mapped to any other Categories as a Child Category.
   Category Name	Enter Category Name.
   Sort Order	Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the Service Category list on the other pages of the application.
   Description	Type in a brief description about the Service Category.
   Category Image	Click the Upload icon to select an image for the Service Category
   Tile Color	Select a color for the Tile.
   Active	Indicates the status of the Impact value. If selected, the Impact value becomes an available option on the other pages of the application. If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the Impact list on the other pages of the application.

   
   

5. Click Submit to create a new Service Category.

Actions

This section explains all the icons on the Actions panel of the Service Category page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Service Categories configured for the selected Tenant.

Figure: SERVICE CATEGORY page: List of service Categories

Category ID column in the LIST table displays the ID associated with the configuration details.

• To edit details of a Service Category, click the Category Name. Make appropriate changes and click SUBMIT.
  

• To display the inactive Service Categories, click the Include Inactive check box.

Note

When the Service Categories are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Service Category.