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    Administrator
    • 05 Aug 2025
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    Contents

    Administrator

    • Updated on 05 Aug 2025
    • 1 Minute to read
    • Print
    • PDF
    Article summary

    The Administrator persona is responsible for setting up and maintaining the master configurations, SLA policies, notifications, and other service request-related rules that dictate how Service Requests (SRs) are processed across the platform. Their configuration decisions ensure alignment with organizational policies, optimize service delivery timelines, and maintain compliance and consistency.

    • Service Request Masters

    • SLA Configurations

    • Approver Reminder Configuration

    • Others

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