End User
  • 30 Jul 2025
  • 1 Minute to read
  • PDF

End User

  • PDF

Article summary

The End User is typically a employee, who queries with the help of copilot assistant to solve day- to day problems. These prompts can include creating, updating and viewing of Incidents / Service Requests, querying Knowledge Base articles.

As an End User you can perform the following actions:

  • Retrieve, Update, List Incidents

  • Retrieve, Update, List Service Requests

  • Search Knowledge Base articles


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