Approver

Approvers: Gatekeepers of quality & service excellence!

In the dynamic landscape of Service Management, where the efficiency and effectiveness of service delivery are paramount, the role of an Approver stands as a pivotal cornerstone. Tasked with the critical responsibility of evaluating and authorizing Service Requests (SRs), Approvers serve as gatekeepers ensuring that proposed SRs align with organizational policies, standards, and objectives.

As organizations strive to meet evolving business needs and deliver seamless IT services, Apex empowers Approvers in Service Request Management with unparalleled features and functionalities. The platform is crafted to streamline the approval process, enhance collaboration, and uphold compliance. Apex is equipped with the tools they need to make informed decisions swiftly and effectively. With intuitive interfaces Apex sets the stage for approvers to navigate complex approval hierarchies with ease.

User Persona: Approver

Approver Dashboard

Approver Dashboard within the Service Request Management module of Apex provides a centralized interface for Approvers to efficiently oversee SRs requiring approval. It offers a comprehensive view of pending SRs, allowing Approvers to review request details, evaluate their impact, and make informed decisions swiftly. With intuitive navigation and customizable features, the Approver Dashboard empowers approvers to streamline the approval process, contributing to enhanced efficiency.

To access Approver Dashboard, perform the following steps:

1. Click Service Management.
   
   Figure: App portal
2. The Approver Dashboard is displayed.
   Figure: Approver dashboard
3. From the left panel, click Service Management > Approve Service Requests.
   Figure: Approve SR - left panel
4. The list page of the SRs which require approval is displayed.
   Figure: SR - list page

The Role of an Approver in Service Request Management can be further understood by navigating to the below links.

Approve Service Request - List page	Approve Service Requests