Approver

Updated on 29 Jul 2025
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You can configure Approvers to verify and approve Problem Records (PRs). You can add and modify Approvers for a Department.

Configure Approvers

To configure Approver, perform the following steps:

Navigate to Problem > Configuration > Approver.
Figure: Approver
Select the required Department.
Click Add New or icon.
Specify the required details on Problem Record Approver page. For information about the fields on the Problem Record Approver page, see Field Description.
Figure: Problem Record Approver page

Field Description

The following table describes the fields on the PROBLEM RECORD APPROVER page:

Field	Description
Details
Workgroup	Select the Workgroup for which you want to configure the PR Approver. Select All to set the Approver for all the Workgroups of the selected Tenant.
Problem Manager	Type in the name of the person you want to assign as Problem Manager. To search for a user name, click the Search icon. For information about searching users, see Searching Users.
Active	Indicates the status set for the configured Approver. If selected, the Approver is authorized to approve or reject a PR. If not selected, the Approver becomes an inactive Approver. The inactive Approvers are not displayed in the Approvers list on the other pages of the application.

Click Submit. A new Approver is configured.

Actions

This section explains all the icons displayed on the right-side panel of the Problem Record Approver page.

Show List

Click Show List or to display the LIST table showing all the Risk values configured for the selected Department.

Figure: Problem Record Approver List Page

To edit an Approver, click the name of the Problem Manager. Make appropriate changes and click Submit.
To display the inactive Approvers, click the Include Inactive check box.

Note
When the Approver values are displayed in a list, Add New is displayed on the right-side panel. Click Add New to configure a new Approver value.

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Deadline Configuration

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