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    Average Clock Time by Category
    • 18 Jul 2025
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    Contents

    Average Clock Time by Category

    • Updated on 18 Jul 2025
    • 1 Minute to read
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    • PDF
    Article summary

    The Average Clock Time by Category displays the average resolution time (clock time) for incidents grouped by category, thereby identifying service areas with longer resolution times and highlighting categories that may require process improvement.

    The Average Clock time by Category report is shown in the following representation:


    Figure: Average Clock Time by Category

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