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    Average Clock time by Priority
    • 18 Jul 2025
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    Average Clock time by Priority

    • Updated on 18 Jul 2025
    • 1 Minute to read
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    Article summary

    The Average Clock Time by Priority report displays the average resolution time for incidents according to their priority level, enabling assessment of whether higher-priority issues are addressed more quickly than lower-priority ones and highlighting areas for potential process improvement.

    The Average Clock time by Priority report is shown in the following representation:


    Figure: Average Clock Time by Priority report


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