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    Average Clock time by Workgroup
    • 18 Jul 2025
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    Average Clock time by Workgroup

    • Updated on 18 Jul 2025
    • 1 Minute to read
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    Article summary

    The Average Clock Time by Workgroup report displays the average time (in hours or days) that each workgroup takes to resolve incidents, measured in total elapsed (clock) time. This report helps identify operational efficiency and potential delays across support teams.

    The Average Clock Time by Workgroup report is shown in the following representation:

    Figure: Average Clock Time by Workgroup

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