Overview

The Call Module is a crucial component of the IT Service Management application designed to streamline and manage interactions between service providers and users. It enables efficient handling, tracking, and resolution of user inquiries, incidents, and service requests.

The Call Module in the ITSM application provides a structured approach to managing user interactions, ensuring clarity and efficiency through well-defined configurations and processes. Admins focus on setting up the system for consistent operation, while Analysts engage directly in managing and resolving user issues. Together, they ensure a seamless user experience and contribute to continuous service improvement.

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