Overview
- 26 Dec 2023
- 1 Minute to read
- Print
- PDF
Overview
- Updated on 26 Dec 2023
- 1 Minute to read
- Print
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
Transforming Vision into Reality!
Change Manager is an individual who holds the role of overseeing the processes within an organization and ensure any changes to the IT system are effectively implemented. Reviews all the Change Records (CRs), sets Change Record Authorizes, chairs the CAB meetings, and so on.
In addition to these, a Change Manager has the following privileges:
- Modify the Actual Start and End time
- Modify the status of the CR
- Modify the status to Canceled without going through the complete workflow
- Modify the Planned Start and End time
- Delete any attachments
- Modify the Configuration Items (CIs) even when the CR is in the In-Progress status
- Modify the Change Type (If the Change Type is modified, the approvals are reset and the status is changed to Requested.)
- Move the CR to Draft status (If the CR is moved to the Draft status, approvals are reset and the status is changed to Requested.)
Figure: Change Manager Role
User Persona: Administrator
Let's explore the following use case.
User Persona: Administrator | Solution |
| ACME is planning a major upgrade to the financial system to improve its functionality, security, and performance. However, there is a risk of potential service disruptions during the upgrade process, which could impact daily operations and cause financial losses. | The Change Manager has a vital role in minimizing service disruptions when upgrading the financial system. They engage in change assessment and Planning, coordinate during a change process, and employ risk mitigation strategies to facilitate a seamless transition to the upgraded system. This ensures uninterrupted financial operations and mitigates the potential risk of financial losses. |
Was this article helpful?