Change Type

You can configure or modify the Change Types for Change Records (CRs) under a Tenant. You can add a new Change Type and map it to a configured Source Change Type.

To configure Change Types, perform the following steps:

1. Navigate to Change > Configuration > Change Type.
   The Change Type - List page is displayed.
   

   Figure: Change Type - List page
   

2. From the left pane, hover and click Add New.
   

3. Select Department from the list.
   

4. Enter the required details specified in the following table and click Submit.

   Field	Description
   Source Change Type	The Source Change Type refers to the reason category of a Change Request. It classify how or why a change initiated, providing context for evaluation, prioritization, and tracking. For example; Emergency, Normal, and Standard
   Change Type	Specify a name to the Change Type in the Change Type textbox.
   Active	The Change Type will displays as an option in the Change Type list on other application pages. By default, the checkbox is selected.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the Change Type page.

Show List

Click Show List to display the List table showing all the Change Types configured in the application for the selected Department.

Figure: Change Type page: List of Change Types

Change Type ID column in the LIST table displays the ID associated with every configuration.

• To edit a Change Type, click the configured Change Type. Make the appropriate changes and click Submit. You cannot modify the Master Change Types.

• To display the inactive Change Types, click the Include Inactive checkbox.

Note

When the Change Types are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Change Type.