Overview

Updated on 03 Mar 2024
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Embrace the winds of Change with confidence!

Change Management refers to the structured process and practices involved in managing changes to the IT environment of an organization. It focuses on ensuring that changes to IT services, systems, processes, and infrastructure are implemented smoothly, minimizing risks and disruptions while maximizing the benefits.
The primary goal of change management is to facilitate successful and controlled changes while maintaining the stability and integrity of the IT environment. It aims to minimize the negative impact of changes on IT services and operations by following a standardized approach that includes planning, evaluation, approval, implementation, and review.

User Persona: Analyst / Approver / End User / Administrator

Figure: Change Management - Benefits

Let's explore the following use-case.

Use-Case
User Persona: Administrator

Solution

ACME Consulting Services is a large IT company that wants to make a huge change in its IT infrastructure. By adding new systems and decommissioning old systems. They realized that implementing such a substantial change would be a complex undertaking, as it would impact not only the software but also the servers, databases, and various interconnected systems.

In order to make this change smooth and efficient, Administrator can configure the Change management module. The different types of Changes such as Standard, Normal, and Emergency can be defined. Various impacts, priorities, risk assessments, and urgency can be set for different types of changes.

Change approvers can be configured, and a change workflow can be established.

With the help of the change management module, ACME may manage change requests effectively and with less human work.

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