Classification

Updated on 20 Aug 2025
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What is a Classification?

A Classification is referred as the various types of Knowledge Records (KRs) that are created by the Analysts in an organization. Knowledge Base administrators can utilize the classification to organize Knowledge Resources (KRs) in a structured manner, grouping articles with similar content under the corresponding classification. You can add and modify Classification details for an Department.

To configure Classification, perform the following steps:

Navigate to Knowledge > Configuration > Classification.
The Classification page is displayed.

Figure: Classification
On the Classification page, click Add New on the ACTIONS panel.
The Classification page is displayed.

Figure: Classification
Select Department and type in the new Classification name. For information about the fields on the Classification page, see Field Description.
Click Submit. A new Classification is configured.

Field Description

The following table describes the fields on the CLASSIFICATION page:

Field	Description
Classification Name	Enter the name for the Classification. This is a mandatory field.
Default	Select this checkbox to display the Classification as a default selection on other pages of the application.
Active	Indicates the status set for a Classification. If selected, the Classification becomes an available option on the other pages of the application. If not selected, the Classification becomes an inactive value. The inactive Classification are not displayed in the Classification list on the other pages of the application.

Field

Description

Classification Name

Enter the name for the Classification. This is a mandatory field.

Default

Select this checkbox to display the Classification as a default selection on other pages of the application.

Active

Indicates the status set for a Classification.

If selected, the Classification becomes an available option on the other pages of the application.
If not selected, the Classification becomes an inactive value. The inactive Classification are not displayed in the Classification list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the CLASSIFICATION page.

Show List

Click Show List to display the List showing all the configured Classification for the selected Department.

Classification ID column in the LIST table displays the ID associated with every configuration.

To edit a Classification, select the configured Classification. Make appropriate changes and click Submit.
To display the inactive Classification, click the Include Inactive check box.

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