Underpinning Contract Agreement List

The configured Underpinning Contract Agreements are displayed on the List page for the Admin to manage the UCA. The list page provides the data about the each of the configured UCA with a column header.

You can perform following actions on the List page:

• View List page

• Apply Filters

• Audit History

• Service Timings

View UCA List

After you configure the UCA, the UCA is added to the List page. You will be able to view the configured UCA attributes such as ID, Created Date, Service Name, Status, Description and Service Group details in a list format.

To view the configured UCA, perform the following steps:

1. Log in to the Application as an Admin.
   

2. Navigate to SLA > User > Underpinning Contract > Underpinning Contract Agreement List.
   Underpinning Contract Agreement List is displayed.
   

   Figure: Underpinning Contract Agreement List

   For more information, refer to the following Field Description:

   Field	Description
   ID	Specify the UCA name, you must click on the ID to view the UCA configuration.
   Created Date	Indicate the data of UCA creation along with Time.
   Service Name	Displays the Service Name of the configured UCA.
   Status	Displays the current status of the UCA enabling it easy for the user to identify the state of UCA from the List page.
   Description	Displays the description that is configured in the UCA.
   Service Workgroup	Displays the Service Workgroup name that is assigned on the particular UCA configuration.

3. You can further view the list page in the following display:
   

   1. Tabular View: To view the list page in a table format select Tabular View option on the List page.
      By default this option is selected an appears as displayed in the previous figure.
      

   2. Tile View: Click Tile View on the list page to view the UCA configuration details in a card format. The following figure displays its view.
      

      Figure: UCA - Tile View

Apply Filters

To find the required UCA configurations on the list page, you are enabled to Filter and Search the required UCA details on the List page. This makes it easy and convenient for the user to find the UCA and look for the required details within the list page quickly.

To apply Filters, perform the following steps:

1. Log in to the application as an Admin.
   

2. Navigate to SLA > User > Underpinning Contract > Underpinning Contract Agreement List.
   

3. Filters popup window is displayed. Select the required field details, select the Department and click Submit.
   

   Figure: Underpinning Contract Agreement List
   

4. Based on the selected fields, UCA list page is displayed.

   Note

   A List of configured UCAs are displayed for the selected Tenant.

   
   

   Figure: Underpinning Contract Agreement List
   

5. To make any further search changes to the list page, click Filters icon  filter the required search result click Submit.
   

   

   Figure: Filters

Change / Audit History

You will be able to view the changes made on a particular UCA through the Change History on Action Panel of the Record. This provides details about the old value and the new value along with more information.

To view the changes on the UCA configuration that is taken from the Master Data, perform the following steps:

1. Log in to the application as an Admin.
   

2. Navigate to  SLA > User > Underpinning Contract > Underpinning Contract Agreement List.
   UCA List page is displayed.
   

   Figure: UCA List
   

3. Click on the UCA ID hyperlink to view the UCA configuration.
   

4. Hover on the Action Panel and select Audit History to view the changes on the UCA.
   

   Figure: UCA Configuration
   

5. Audit History is displayed.
   

   Figure: Audit History

Service Timings

You should be able to view the details on the days that UCA is executed.. Details such as Customer, Location, Response and Resolution times.

To view the Service Window timings for the UCA, perform the following steps:

1. Navigate to UCA > User > Service Level > Service Level Agreement List.
   UCA List page is displayed.
   Figure: UCA List
   

2. Click on the UCA ID hyperlink to view the UCA configuration.
   

3. Hover on the Action Panel and select Service Timings to view the changes on the UCA.
   

   Figure: UCA Configuration
   

4. Service Timings popup window is displayed along with the details.
   

   Figure: Service Timings