Overview
- 25 Aug 2023
- 2 Minutes to read
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Overview
- Updated on 25 Aug 2023
- 2 Minutes to read
- Print
- PDF
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Calculate Lead Period and minimize the same for effective Change executions!
Lead Period refers to the amount of time required to prepare for a Change to be implemented that is how much time in advance is needed before a Change is implemented. Key factors for Lead Period calculations are Change Type and Risk.
User Persona: Administrator
Let's explore the following use case.
User Persona: Administrator | Solution |
| ACME expects a new Change Request from most of its clients for virtual server provision. To prepare for this implementation ACME wants to plan ahead before client submit Change Requests. | The Administrator configures Lead Period on the application which ensures proper planning for ACME. Ideally two days are required as Lead period for virtual sever provision. With streamlined processes, automated approvals, and automated provisioning steps, the lead time for virtual server provisioning is expected to decrease significantly. ACME plans and reduces this lead period to one day. |
Configure Lead Period
Lead period is configured for a particular Change type against Risk in days and minutes.
To configure Impact, perform the following steps:
- Navigate to Design Studio > Select Module > Configuration > Change Configurations > Lead Period. The Lead Period list is displayed.
Figure: Lead List Page
2. Click New. Configure new Lead Period in this page.
3. Enter the required details as described in the following table and click Save.
| Field | Description |
|---|---|
| Tenant * | A Tenant is similar to a department within an organization that provides support related to an IT or a facility. A Tenant is similar to a department within an organization that provides support related to an IT or a facility. |
| Change Type | Select the Change Type for which you want to configure the Lead Period. The options available are:
|
| Risk | Select the Risk value based on its Impact on the Change implementation. The options available are:
|
| In Hours* | Specify the Time in hours for the Lead Period. Days can be entered as hours as: 96 hrs. |
| In Minutes* | Specify minutes for the lead period. The Hrs and Minutes add up to the Lead Period. |
| Sort Order | Select the sort order in which the Impact values are displayed or listed within the ITSM system when Analysts are selecting or viewing them. |
| Default | Select the checkbox to display the Lead Period for the selected Tenant, by default. |
| Active | Select the checkbox to make the Lead Period available on the other pages of the application. |
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