Overview
- 04 Apr 2024
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Overview
- Updated on 04 Apr 2024
- 2 Minutes to read
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- PDF
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Who is PIR Reviewer?
Post-Implementation Review is a process that typically takes place after the completion of a Change or implementation to evaluate its success, identify lessons learned, and determine whether the intended objectives were achieved.
The role of a PIR Reviewer would involve examining the project's outcomes, assessing the effectiveness of the implemented solution, analyzing the impact on stakeholders, and identifying areas for improvement.
This setting restricts the review and closure of CRs to a specific set of users based on the Change Type, Category, Workgroup, and Change Category. A Major Normal Change, for example, must be reviewed and closed only by the CIO. PIR Reviewer can be added, modified, or removed for a combination (Tenant, Change Type, Category, Workgroup and Change Category). The Change Record can only be reviewed and closed by the configured PIR Reviewer/s. If a combination (Tenant, Change Type, Category Workgroup, and Change Category) is not configured, the CAB, Change Manager, or Analysts will be able to review and close a CR.
Let's explore the following use case.
User Persona: Administrator | Solution |
| NovaTech plans to upgrade the system hardware components to handle increased workloads or improve response times. | William is a PIR Reviewer whose role is to examine the project's outcomes, assessing the effectiveness of the implemented solution. PIRs provide a platform to collect feedback from project stakeholders, such as team members, users, and clients. This feedback can help gauge satisfaction levels, address concerns, and gather suggestions for improvement. |
Configure PIR Reviewer
You can add more than one PIR Reviewers and select multiple PIR Reviewers as per your requirement.
To Configure PIR Reviewer, perform the following steps:
1. Navigate to Design Studio > Select Module > Configuration > Others (CM) > PIR Reviewer. The PIR Reviewer Listing page is displayed. Click New.
Figure: PIR Reviewer List Page
2. The PIR Reviewer ID page is displayed
Figure: PIR Reviewer Configuration
3. Enter the required details as described in the following table and click Save.
| Field | Description |
|---|---|
| Tenant* | Select the Tenant from the list. This is a mandatory field. |
| Change Type | Select the Change Type for which you want to configure the PIR Reviewer. |
| Category | Select the Category from the drop-down list. |
| Workgroup | Select the workgroup from the drop-down list. Available options are based on the Workgroup configuration done at Admin level. |
| Change Category | Select the change category from the drop-down list. Available options are based on the Change Category configuration done at Change module level. |
| PIR Reviewer | Type in the name of the person you want to configure as PIR Reviewer for the selected Tenant. |
| Default | Select the check box to display the PIR Reviewer ID for the selected Tenant, by default. |
| Active | Select the check box to make the PIR Reviewer ID available on the other pages of the application. |
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