Configure Closure Code

The Closure Code is the status code used by the Analysts while closing a Service Request (SR). You need to add these Closure Codes based on the organizational needs. The Closure Codes defined by you are available to the Analysts while closing SRs.  You can add and modify Closure Codes for a Tenant.

To configure Closure Codes, perform the following steps:

1. Select Request > Configuration > Service Request Masters > Closure Code.
   

2. Select Tenant for which the Closure Code must be configured.
   

3. Click Add New, in the Actions panel to configure a new Closure Code.
   

4. Enter Closure Code Name and if you select the Active check box, the Closure Code becomes an available option in the Closure Codes list on the other pages of the application.

   Note

   If you are configuring Closure Codes for a Tenant for the first time, COPY RECORDS FROM INCIDENT MANAGEMENT icon is present on the Actions panel to copy the records from Incident Management module (see: Copying Data from Incident Management).

5. Click Submit to create a new a closure code.

   

   Figure: Closure Code

Actions

This section explains all the icons displayed on the Actions panel of the Closure Code page.

Show List

Click Show List to display the List table showing all the Closure Codes configured for the selected Tenant.

Figure: Show List

Figure: Closure Code List

Closure Code ID column in the LIST table displays the ID associated with every configuration.

1. To edit a Closure Code, click the Closure Code. Make appropriate changes and click SUBMIT.

2. To display the inactive Closure Codes, click the Include Inactive check box.

Note

When the Closure Codes are displayed under the LIST table, the button ADD NEW and IMPORT are displayed on the ACTIONS panel.

• Click Add New to configure a new Closure Code.

• Click Import to update or create multiple Checklists, importing the Master Excel template. Upon clicking IMPORT, you will be redirected to the Excel Masters Import page, where you can download the excel template and fill the required data to update in the CLOSURE CODE page. For more information see Importing Master Template in SummitAI Platform.