Configure Evaluator

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Who is an Incident Evaluator?

An Evaluator views the Incident summary, adds the required details, and createa tasks for the Analyst.

To configure Ticket Evaluator, perform the following steps:

Select Incident > Configuration > Others > Evaluator Configuration. EVALUATOR page appears.
Select Tenant and fill in all the details on the EVALUATOR page. For more information about the fields on the EVALUATOR page, see Field Description.
Click SUBMIT. A new Evaluator is added.
Figure: Evaluator Configuration

Field Description

The following table describes the fields on the EVALUATOR page:

Field	Description
Details
Evaluator	Type in the name of the Analyst. You can also search for the Analyst in the search box.
EMP ID	Displays Employee ID of the Evaluator.
Name	Displays the name of the Evaluator.
E-mail ID	Displays e-mail ID of the Evaluator.
NT Login Name	Displays the Login Name of the Evaluator.
	Click the Delete icon, associated with the Evaluator to remove from the added list.

Note:
The Analyst can be added as an Evaluator only if he is associated with the selected Tenant.

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