Fixed Issues
The following are the issues fixed in Crescendo 6.3.1.2 Patch 36.
Issue ID | Issue Description | Resolution |
|---|---|---|
188803 | On Manage Problem Record details page, under the RCA tab, the 5 Why Analysis section Questions (Why?) was getting rearranged once the RCA is submitted. | On Manage Problem Record details page, under the RCA tab, the 5 Why Analysis section Questions (Why?) is not getting rearranged once the RCA is submitted. |
186468 | The Catalog field placeholders configured in Notification Template was displayed as field names instead of being replaced with their corresponding values in the notification subject and email body. | The catalog field placeholders with their actual values are displayed in notification subjects and email content. |
188175 | Users were able to view and cancel tickets even when they were in Pending Manager Approval state; however, business requirement was to hide the cancel option and avoid displaying Pending for Approval status in the approval icon while still showing the timeline. | Cancel option is not displayed when they are in Pending Manager Approval status. |