Crescendo 6.3.1.1 Patch 5

174241

Users were unable to select Workgroup when an SR or Workorder was created from an Incident.

Steps:

1. Log in to the application as an Analyst.

2. Navigate to Incident > User > Manage Incidents > Incident List.
   Manage Incident List page is displayed.

3. Click Incident ID hyperlink from the list.

4. Click Link and Create.

5. Choose SR or workorder, a new tab will open (SR details/Work order details).

6. Validate if you can select any Workgroup and observe if the value will clear immediately.

Users are able to select the Workgroup when an SR or WO is created from an Incident.

174782

In the Service Portal, the uploaded image was shown as a broken link and deleted components are restored after publishing, and the changes were not saved.

Steps:

1. Log in to the Apex as an Application Designer.

2. Select Service Management application.

3. Navigate to Design Studio > Application > Service Portal.

   The Service Portal list page is displayed.

4. Select a New or existing Service Portal.

5. In General step, enter all the required details and select the persona.

6. In the Design Portal step, navigate to Layout > Layouts.

   Drag and drop a layout onto the canvas.

7. Select the Settings icon, to configure the properties.

8. On the Appearance tab, upload an image and click Save.

9. Click Save on the Design Portal and then select Next.

10. Navigate to Pulish tab and select Published.

11. Log in as the persona selected in the General tab.

12. On the dashboard, select Click to view Service Portal.

13. Verify if the image is uploaded successfully.

In the Service Portal, the uploaded image appears correctly, after publishing, and the changes are saved successfully.

174767

An error message was displayed when the incident module report was being opened.

Steps:

1. Log in to the Apex application as an End User.
   

2. Navigate to Reports > select Incident module from the list.
   

3. Click any Report widget and verify the report.

The Incident report is displayed without any issue.

174914

After submitting feedback, the ticket was not displaying any update on the ticket.

Prerequisite:

Incident Status must be in Resolved.

Steps:

1. Log in to the Apex application as an End User.

2. Navigate to Incident > Manage Incident. Click the Incident ID hyperlink. The Incident Details page is displayed.

3. Click Provide Feedback icon.

4. Provide the feedback and submit it.

5. After submitting, navigate back to Provide Feedback popup.

After submitting feedback, the ticket displays the update.

84144

Users are not able to create the duplicate Priority Matrix.

Steps:

1. Login to the application as an Application Designer.

2. Select Service Management application.

3. Click on settings icon and select the Module as Problem.

4. Navigate to Configuration > Priority Matrix.

5. Select already existing field value for the Impact, Urgency, Priority fields.

6. Verify the Priority Matrix configuration.

NA

79411

User is not able to save the Target Form created through Form Relation when multiple files are attached in the Source Form.

Steps:

1. Login to the application as an Analyst.

2. Navigate to Service Management > Incidents > Manage Incidents.

3. Click New button on the list page.

4. Fill all the mandatory details.

5. Upload the file in Attachment field.

6. Click on Save button.

7. Access the same created by clicking on ID hyperlink.

8. Navigate to Links tab and click on Create button and select the module for which form relation is configured (Example: INC to SR.)

9. Verify the uploaded file in Attachment field.

10. Click Save button and verify whether user can save the Target Form (SR).

11. Verify the toast message.

NA

79372

Users are experiencing alignment issue in the Create tab of Links tab in the Form Designer.

Steps:

1. Log in to the application as an Application Designer.

2. Navigate to Service Management > Design Studio > Select Module as Incident > Form Designer.

3. Select Manage Incidents form and place the form in Maintenance.

4. Navigate to Design Form step.

5. Click on the gear icon of Links tab.

6. Click on Create tab and verify the alignment of add icon '+'.

NA

79604

A warning message for mandatory values is displayed even though all required values are provided in the existing Mail to Incident Notification Parser.

Prerequisite:

A Filter is configured in the Define Condition step under Parser Content, where the User-Defined Key is set to Symptom, the Operator is Set to contains, and the value is set to Automation.

Steps:

1. Log in to the Apex application as an Application Designer.

2. Navigate to Settings > Design Studio > Applicaiton > Notification Parser. The Notification Parser List is displayed.  

3. Click Mail to Incident Parser hyperlink.

4. Navigate to Parser Content step. Delete all previously added Line Form entries.

5. Observe that the filter in the Define Conditions section remains. Click Next.

NA

171982

The Problem Record status is not reflected on the linked Incident or Service Request, and the Parent-Child option is missing in the Link popup.

Steps:

1. Log in to Apex application.

2. Select Service Management application.  

3. Navigate Problem > Manage Problem Record. The Manage Problem Record List page is displayed.

4. Click existing PR ID and navigate to Links tab.

5. Select Incident or SR. The Link pop-up appears.

6. In the pop-up, select the Parent-Child relationship from the dropdown.

NA

79887

The Define Conditions step in the Notification Parser displays UI alignment inconsistencies and text translation issues after configuring line forms and define keys.

Steps:

1. Log in to the Apex application.

2. Navigate to Settings > Design Studio > Application > Notification Parser. The Notification Parser List is displayed.

3. Click New and fill in all mandatory fields.

4. Navigate to the Parser Content step. Fill in all required Line Form entries.

5. To add or update form data, select the relevant line form and configure the Define Keys.

6. Select Define Conditions step.

NA

78560

79328

79412

79461

81008