Crescendo 6.3.1.1 Patch 9

175019

Users were experiencing page load delay when attempting to select multi-values under Advanced Filters.

Note: This issue is happening for all modules.

Steps:

1. Log into the application as an Analyst.

2. Navigate to Incident > Incident > Manage Incidents. The Manage Incidents page is displayed.

3. Click Advanced Filters. Select multi-values for Advanced Filters.

4. Observe the values.

Page load delay is not occurring when attempting to select multi values under Advanced Filters.

174034

When two emails were sent, Email to Ticket functionality created separate tickets for both, instead of updating the existing ticket.

Prerequisites:

1. Mailbox should be configured.

2. Notification Parser should be configured.

3. Job should run.

Steps:

1. Send an email to the mailbox ID with a subject and body.

2. Send an email to the mailbox ID with a subject only.

3. Log in to Apex as an analyst.

4. Navigate to Incident > Manage Incidents.

   The Manage Incidents list page appears.

5. On the Manage Incidents list page, verify whether a ticket is created.

Tickets from the Email to Ticket functionality are updated when emails are sent, instead of creating new tickets.

175018

Typing in the long text attribute was delayed; text input did not update immediately.

Steps:

1. Log in to the Apex Application as an Analyst.

2. Navigate to Incident > Manage Incidents.

3. Click Incident ID hyperlink and navigate to Troubleshooting tab.

4. Enter the details in the Problem long-text box.

5. Verify the delay in the text.

The text entered in the long-text box displayed without any issue.

175141

In the Classification admin form configuration though Child Node was set as Default Node, in the Manage Service Request details page the value was not populated in the Classification field.

Steps:

1. Log in to the application as an Administrator.

2. Navigate to Service Request module.

3. Navigate to Classification admin form configuration.

4. Choose the Tenant.

5. Right click on a Child Node and choose it as Default.

6. Save the configurations.

7. Navigate to Manage Service Request list page.

8. Click New.

9. Choose Tenant.

10. Verify whether the default value is populated for the Classification field.

In the Manage Service Request details page the default configured value is populated in the Classification field.

84144

Users are not able to create the duplicate Priority Matrix.

Steps:

1. Login to the application as an Application Designer.

2. Select Service Management application.

3. Click on settings icon and select the Module as Problem.

4. Navigate to Configuration > Priority Matrix.

5. Select already existing field value for the Impact, Urgency, Priority fields.

6. Verify the Priority Matrix configuration.

NA

79411

User is not able to save the Target Form created through Form Relation when multiple files are attached in the Source Form.

Steps:

1. Login to the application as an Analyst.

2. Navigate to Service Management > Incidents > Manage Incidents.

3. Click New button on the list page.

4. Fill all the mandatory details.

5. Upload the file in Attachment field.

6. Click on Save button.

7. Access the same created by clicking on ID hyperlink.

8. Navigate to Links tab and click on Create button and select the module for which form relation is configured (Example: INC to SR.)

9. Verify the uploaded file in Attachment field.

10. Click Save button and verify whether user can save the Target Form (SR).

11. Verify the toast message.

NA

79372

Users are experiencing alignment issue in the Create tab of Links tab in the Form Designer.

Steps:

1. Log in to the application as an Application Designer.

2. Navigate to Service Management > Design Studio > Select Module as Incident > Form Designer.

3. Select Manage Incidents form and place the form in Maintenance.

4. Navigate to Design Form step.

5. Click on the gear icon of Links tab.

6. Click on Create tab and verify the alignment of add icon '+'.

NA

171982

The Problem Record status is not reflected on the linked Incident or Service Request, and the Parent-Child option is missing in the Link popup.

Steps:

1. Log in to Apex application.

2. Select Service Management application.  

3. Navigate Problem > Manage Problem Record. The Manage Problem Record List page is displayed.

4. Click existing PR ID and navigate to Links tab.

5. Select Incident or SR. The Link pop-up appears.

6. In the pop-up, select the Parent-Child relationship from the dropdown.

NA

79887

The Define Conditions step in the Notification Parser displays UI alignment inconsistencies and text translation issues after configuring line forms and define keys.

Steps:

1. Log in to the Apex application.

2. Navigate to Settings > Design Studio > Application > Notification Parser. The Notification Parser List is displayed.

3. Click New and fill in all mandatory fields.

4. Navigate to the Parser Content step. Fill in all required Line Form entries.

5. To add or update form data, select the relevant line form and configure the Define Keys.

6. Select Define Conditions step.

N/A

78560

Only one email was converted into a ticket. The remaining emails were not processed or converted.

Prerequisites:

1. API Configuration is set up

2. Mailbox is configured correctly

3. Notification Parser is configured

Steps:

1. Log in to the application as an Admin.

2. Navigate to Design Studio > Application > Scheduler.

3. Filter and locate the Scheduler configured during Mailbox setup.

4. Click Scheduler run immediately and refresh until the job displays Success.

5. Login as an Analyst.

6. Navigate to Manage Incident List page.

7. Verify if the tickets are created for all sent emails.

N/A

79604

In the Notification Parser, a warning message for mandatory values displays even though all values are entered.

Prerequisite:

A Filter is configured in the Define Condition step under Parser Content, where the User-Defined Key is set to Symptom, the Operator is Set to contains, and the value is set to Automation.

Steps:

1. Log in to the application as an Application Designer.
   

2. Navigate to Application Tile > Notification Parser.
   

3. Click the ID hyperlink of Mail to Incident parser from the list.
   

4. Click Parser Content step and delete all the Line Form entries that were previously added.
   

5. Observe that the filter in Define Conditions remains and click Next.

N/A

79461

In the Mailbox Configuration, the warning message 'You have not entered all mandatory value(s).' displays even though all mandatory values are provided in the mail to create a ticket using the API.

Steps:

1. Log in to the application as an Application Designer.
   

2. Navigate to Application Tile > Mailbox Configuration.
   

3. Click New and enter the required details. Click Next in the Configuration and Rules steps.

N/A

79328

The value is not getting binded for ‘Tree View’ control.

Steps:

1. Log in to the application as an End User.

2. Navigate to My Incidents and raise an incident.

3. Log in to the application as an Analyst.

4. Click on the above-created Incident ID hyperlink. The Incident Details page is displayed.

5. Observe the value for Category field.

N/A

79412

On the Manage Incidents – Details page, a field-level inline message displays when the user uploads multiple files one after another in the Attachment control. However, the inline message does not display when the user uploads multiple files simultaneously.

Steps:

1. Login to the application as an Analyst.
   

2. Navigate to Service Management > Incidents > Manage Incidents.
   The Manage Incidents - List page is displayed.
   

3. Click New from the Manage Incidents - List page.
   

4. Enter the required details and attach the file in Attachment field one by one with file up to 24MB.
   

5. Verify the field level inline which will be displayed.

N/A