Improvement
Following is the sneak-peak into the new functionalities introduced.
Improvement Name | Description | Benefits |
|---|---|---|
Full Screen Mode Switch - Design View List Step - Form Designer User Persona – Admin | A new configuration has been added in the Design List View stepper within the Form Designer.
For more information, refer to Full Screen Mode - Switch Control. |
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Fixed Issues
Issue ID | Issue Description | Resolution |
|---|---|---|
184155 | When an Analyst changes the status of an Incident from New to In Progress, it was displaying all the Status in Drop down and later taking 1 to 2 seconds to load the transition status of In Progress. | When you are changing the Ticket status from New to In Progress status there is no delay in displaying the correct immediate Transition status of In Progress. |
186018 | The Workflow and Work Order automation for the Catalog did not trigger as expected. When a Service Request was created with defined field conditions, the workflow was not initiated, and post-approval, the application did not generate work orders on the Manage Service Request page. | The Workflow and Work Order configured for the specific catalog are triggering without any issues. |
186419 | The Updated On field in the main table was not updated when an incident was canceled from the User Incident Details page. | When an incident is canceled from the User Incident Details page, the Updated On field in the main table is updated correctly. |
183780 | A communication was added around midnight that should have triggered an email, but the email was not recorded in the communication history. | The issue is resolved, and the user now receives the email notification as expected. |
186025 | MS Team’s notification did not get delivered after Teams integration. | MS Teams notification works fine post adding a key in App settings. |