Crescendo SP1 Patch 2

168662

Work Orders are not getting created, when the Work Orders are added as part of a Workflow.

Steps:

1. Create a new Workflow and provide all necessary details.

2. In the Design Flow, create a record labelled Workorder, which should be executed upon meeting a specific condition.

Workorders are getting created automatically for a Service Request, when a Work order is added as part of a Workflow for the respective Ticket.

168496

While creating a Service Request workflow that includes a wait condition, the workflow did not function as expected after adding an 'If' condition.

Steps:

1. Create a new workflow and provide all the necessary details.

2. In the design flow, first create a record labeled Workorder, and within that Workorder, add two new statuses: "Valid" and "Not Valid."

3. After the record is added, configure a wait condition that checks whether the status is either "Valid" or "Not Valid."

   
   

4. Add an If condition to check if the status is "Valid."

   If the status is “Valid”, create a new record. 

   If the status is "Not Valid," create an additional record.

While creating a Service Request workflow that includes a wait condition, the workflow is working as expected after adding an 'If' condition.

168241

In the customer instance when users changed the Form Status of the below forms to Maintenance then an error toast message was displayed stating "An error occurred while processing your request".

Module: Interaction

Form: My Interaction

Module: Service Request Form: Service Request Details form

Steps:

1. Log in to the Apex Application as an Application Designer.

2. Select Service Management Application.

3. Click settings icons and select Design Studio.

4. Navigate to Service Request Module > Form Designer > Service Request Details form.

5. Click Publish step and change the Status to Maintenance.

6. Observe for any error.

Note

Repeat the above steps for My Interaction Form.

In the customer instance when user changes the Status of Service Request Details Form and My Interactions Form to Maintenance then no error is displayed.

169731

The New Sub Form (Catalog Form) created for Service Request were not displayed on the list page and on the New SR list page.

Steps:

1. Log in to the application as an Application Designer. 

2. Navigate to Module > Service Request > Form Designer.
   The Form Designer List page is displayed. 

3. Click New to create a new record. 

4. Select Start from Scratch to create a new form.

5. Enter all the required fields in General, Design Form, Sequence Generator, Design List view, and Summary steps. 

6. In the Publish step, click Published. Verify that the created Service Request appears on the list page. 

The New Sub Form (Catalog Form) created for Service Request are now displaying on the list page and on the New SR list page.

77291

Symptom/Description Text Disappears in Specific Scenarios.

Steps:

1. Navigate to Incident > Manage incident.

2. Click New.

3. Select the Tenant.

4. Copy paste the images to Symptoms and Description field.

5. Click on the Maximize icon.

6. Enter the text into the Symptoms and Description field.

7. Click on the Edit icon and verify the entered text.

   
   

N/A

76910

Classification value is not getting retained for Resolved Incidents.

Steps:

1. Log in to application with your credentials.

2. Click on Service Management application.

3. Navigate to Incident > My Incident.

4. On the list page, select the Resolved Incident,

5. Verify the Classification.

   
   

N/A

77863

When a workflow is configured on a Sub Form and the 'If' condition criteria are based on the Main Form, the 'No' flow is executed even when the condition is satisfied.

Steps:

1. Log into the Apex application as an App Designer.

2. Select the application as Service Management and Module as Incident.

3. Select the Designer as Workflow Designer. The Workflow Designer list page is displayed. Navigate to Design Workflow step.

4. Drag and drop ‘If’ condition component onto the designer canvas. Open the Properties popup and configure the condition criteria on Manage Service Request - Main Form.

5. Configure the Create Record components and connect it with If condition. Set up the following actions:
   If condition = Yes, create a Workorder. If condition = No, create an Incident.

6. Save and publish the workflow.

7. Navigate to Manage Service Request list page and click New. Raise an SR that matches the workflow conditions.

8. Verify that the If condition executes correctly for the Yes path.

N/A

77868

The values of the Operating System Version field are not displayed in the other panels under Asset Information tab.

Prerequisites:

1. Asset must be displayed in Instore, Allocated, Deactivate and Reactivate status.

   
   

2. Template must be created successfully with all the Asset information.

   
   

Steps:

1. Log into the application as an Analyst.

2. Click Fixed.

3. Click New.

4. Click Choose from Template.

5. Change the serial number.

6. Expand the Others panel under Asset Information tab.

   7. Verify the Operating System Version dropdown value.

N/A

77773

Alignment issue in the dropdown control on the consumer form.

Prerequisites:

1. Login to the Application.

2. Master Type and Master Value should be added with at least 50+ characters.

Steps:

1. Log in to the Apex Application as an Application Designer.

   
   

2. Select Service Management Application.

3. Navigate to Asset Management > Design Studio > Form Designer.

4. Select any form.

5. Change the Status of the Form to Maintenance and navigate to Design form step.

6. Drag and drop the Single Choice control and configure the Common Master as a Data Source.

7. Publish the Form and Navigate to Consumer end of the form.

8. Go to Asset Management.

9. Select Form that is added with Single Choice control. Click on the dropdown field.

N/A

77870

Analyst is unable to select a value on the Source field for some specific incidents.

Note

This issue is occurring for Incidents that were created using the Apply Template.

Steps:

1. Log in to the Apex Application as an Application Designer.

2. Select Service Management Application.

3. Navigate to Incident > Manage Incidents. Manage Incident List page is displayed.

4. Click New to create an Incident.

5. Click vertical ellipsis on the top right and select Apply Template.

6. Select Template and click Apply.

7. Save the Incident.

8. Select the same Incident on the List page Select value from the dropdown in Source field. 

N/A

77601

Selected multi choice values are not displayed under multi valued group after the creation of Service Request.

Prerequisite:

Add multi valued group in the multi choice drop - down in the Catalog Form.

Steps:

1. Log in to the Apex application as an Analyst.

2. Select Service Management application.

3. Navigate to Service Request > My Service Request.
   The My Service Request List page is displayed.

4. Select the Catalog Form which has the multi valued group and multi choice created.

5.  Enter all the mandatory fields and add Multichoice values.
   Click Save.
   The Service Request is created.

6. Navigate to Service Request Details page and verify the result.

N/A

77600

The configured Workflow on a Sub Form that is further with configured with Create Record functionality, is not working as expected. Record is not created after workflow initiation.

Prerequisites:

1. Workflow should be configured on Sub Form (VPN Access).

2. App Designer should be on the Design Workflow step.

Steps:

1. Drag and drop User Approval component and configure it.

2. Drag and drop Create Record component and configure it with the below attributes,
   Module: Workorder

   Form Type: Sub Form
   Form: New Joinee Laptop Allocation.

3. Click Save and publish the Workflow.

4. Create a record that match to the above workflow Conditions.

5. Complete the workflow. Verify if the record is created.

N/A

77672

Text input lag occurs in the Symptom and Description text fields while typing.

Steps:

1. Log in to the Apex application as an Analyst.

2. Navigate to Incident > Manage Incidents.

3. Click New to create a new Incident.

4. Enter the required details with details in the Symptom and Description text fields.

N/A

77801

After configuring and saving the Set Value component, if you navigate back to the Properties popup, the dropdown fields do not retain the previously selected values.

Prerequisites:

1. Configure the workflow on the Sub Form (VPN Access).

2. App Designer should be on the Design Workflow step.

Steps:

1. Log in to the application as an App Designer. 

2. Navigate to Module > Incident > Designers > Workflow Designer. The Workflow Designer list page is displayed. 

3. Click New to create a new workflow. 

4. In the General, enter all the required fields. 

5. In the Design Workflow step, Drag and drop Set Value component on to Designer canvas. 

6. Navigate to Properties popup. Configure Status, Resolution, Closure Code, Solution, and Closure category fields. 

7. Save the Set value component. 

8. Navigate to Set value properties popup. 

9. Verify the values are retained for all the fields. 

N/A

77877

When you configure the Workflow on the Sub Form with Wait for Condition at the beginning, it triggers from the start again even after completion.

Prerequisite:

Configure the workflow on the Sub Form (VPN Access).

Steps:

1. Log in to the application as an App Designer. 

2. Navigate to Module > Incident > Designers > Workflow Designer. The Workflow Designer list page is displayed. 

3. Click New to create a new workflow. 

4. In the General step, enter all the required fields. 

5. Navigate to the Design Workflow step.

6. Drag and drop Wait For Condition component and drop it onto the designer canvas.

7. Open the Properties popup.

8. Configure the condition criteria on Main Form (Manage Service Request).

9. Add an If condition with criteria on Main Form (Manage Service Request)

10. Configure the Create Record component.

11. Select Save and Publish the workflow.

12. Navigate to Manage Service Request list page and select New.

13. Create a Record that matches the workflow conditions.

14. Complete the Workflow.

15. After the Workflow completes, check whether it has terminated.

N/A