CSAT Compliance by Priority
- 08 Aug 2024
- 6 Minutes to read
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CSAT Compliance by Priority
- Updated on 08 Aug 2024
- 6 Minutes to read
- Print
- PDF
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This report is a graphical representation providing insights into the number of incidents resolved, the number of feedback received for the resolved incidents, and the number of incidents where no feedback is given for different priorities of incidents. Additionally, you can filter the report with the workgroup, tenant, category, etc. to view the data.
The CSAT Compliance by Priority report is displayed below.
Figure: CSAT Compliance by Priority
The following table explains the options available on the toolbar at the report’s top.
Toolbar components | Description |
Pagination | Displays the number of pages available on the report page. Click on the dropdown to view the number of pages. To access a certain page, click on its corresponding number. |
First page | Click the first page icon to navigate to the report's first page. |
Last page | Click the last page icon to navigate to the report's last page. |
Previous page | Click the previous page icon to navigate to the previous page of the report. |
Next page | Click the next page icon to navigate to the next page of the report. |
Toggle Multipage mode | Select the toggle multipage mode to navigate between multiple pages of the report. |
Zoom | Allows you to magnify the content on the report page.
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Highlight Editing Fields | This option highlights any editable fields available in the report. It is enabled only if there are any editable fields. |
Print | Click the print icon to print the report. You can print the current page of the report. |
Print Page | Click the print page icon to print multiple pages of the report. |
Export to | You can export the report to PDF, Excel, and Image. To export the report to a specific format, click the dropdown menu to select it. |
Search | Click the search icon to search for any text in the report. The search panel has two options to search text.  Figure: Search
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Full Screen | Click the full-screen icon to view the report in full-screen view. |
Filters
Click the Filter icon to view the preview parameters. You can filter the report content with the available filters in the preview parameters.
Figure: Filters
The following table explains the filters available under the preview parameters panel.
Filters | Description |
Workgroup | Select the required workgroup from the dropdown to filter the report data. |
Tenant | Select the tenant from the dropdown to filter the report data. |
Classification | Select the required classification from the dropdown. |
Category | Select the required category from the dropdown. All the categories are selected by default. |
Registered Time | You can choose the incident registered time and date to filter the report data. The following options are available to select the date range for the report. |
Analyst | Select the required analyst names from the dropdown. |
| Priority | Select the required priority from the dropdown. |
| Location | Select the required location from the dropdown. |
Reset | Click reset to reset the preview parameters. All the parameters will be reset to default values. |
Submit | After choosing the preview parameters, click submit for the filters to be applied. |
Child Report - CSAT Compliance by Priority Details
The report CSAT Compliance by Priority is embedded with a child report named CSAT Compliance by Priority details. This child report is a drill-down report that provides details of the feedback for the incidents.
To access the child report - CSAT Compliance by Priority details, click the count of incidents with the hyperlink mentioned against the priority.
For example: in the parent report - CSAT Compliance by Priority, the priority P1 has 1 incident that has received feedback. To know more about this incident, click count 1 with the hyperlink. It opens the child report - CSAT Compliance by Priority details which provides detailed information about the ticket.
Figure: Parent report - CSAT Compliance by Priority
Click the count 1 under the column Feedback Received to open the child report as displayed below.
Figure: Child report - CSAT Compliance by Priority details
The child report displays the following details, Incident ID,Log time, Logged by, Caller User Name, Classification, Category, Status, Pending reason, Assigned to, Priority, Impact, Workgroup, Symptom, Description, Service Window, Location, Medium, Tenant, Last Updated, Feedback Received,Response Time, Response elapsed time, Resolution Time, Resolution elapsed time, Solution, Resolution Code, Closure Code.
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