The Customer Approver configuration in SLA Management allows administrators to designate specific individuals as authorized approvers for service-related decisions tied to a particular customer and location. This configuration ensures that service level changes, SLA/OLA approvals, or quality plans involving external or internal customers are reviewed and authorized by the correct stakeholder.
To configure Customer Approver, perform the following steps:
Log in to application as an Admin.
Navigate to SLA > Configuration > Customer Approver.
Customer Approver List page is displayed.
Figure: Customer Approver List
Click +Add New by hovering on the action panel.
This enables you to configure a Customer Approver
Figure: Customer Approver
Enter appropriate details in the required fields on the Customer Approver configuration page..
Figure: Customer Approver
For more information, refer to the following Field Description.Field
Description
Customer
Select Customer from the dropdown, the list displays previously configured customers.
Location
Select Location from the dropdown to which the customer approver is applicable.
Approver
Enter Approver name who approvers for the selected Customer and Location.
Active
Enable Active checkbox to activate the Customer Approver.
Click Submit to add the configuration on the list page.