Crescendo 6.3.1.2 Patch 1

172407

In the Manage Incidents - Details page, when a user updated the user communication and saved or performed any action, the Description field was also displayed as updated in the Change History.

Steps:

1. Log in to the Apex application as an Analyst.
   

2. Navigate to Incident > Manage Incidents.
   The Manage Incidents – List page is displayed.
   

3. Click CR ID hyperlink.
   

4. Click Message tab, update details in User Communication.
   

5. Click Save.
   

6. Verify in Change History whether the Description field was also updated.

The Description field does not update if user updates User Communication or perform any actions in the Manage Incidents - Details page.

176856

Drill-down to any CSAT report was displaying the following error:
“Internal Server Error”

Steps:

1. Navigate to Reports > Select the module as Incident.
   

2. Select any CSAT report from the Reports drop-down.
   

3. Observe the CSAT data.

Drill-down to any CSAT report does not display any error.

177732

In the Workflow, the Forward To Approval function was not working even after configuration.

Steps:

1. Create a new workflow and select the target table.
   

2. Navigate to Design Workflow, add the user approval.
   

3. In the User approval, select the Approver action Forward To save the form.

In the workflow, the Forward To approval is working as expected.

176790 / 178855

Multiple users were automatically removed from the static group when one or two users were removed.

Steps:

1. Log in to the application as an Application Designer.
   

2. Select Service Management.
   

3. Navigate to Design Studio > Application > Groups > Static Groups.
   

4. Select Group.
   

5. In the User field remove the users and click Update.
   

6. Verify if Multiple users are removed.

Users are not removed from the static group when other users from the group were removed.

178857

Users redirected via SSO from the customer's My Apps portal were landing on the application's form-based login page instead of being automatically signed in.

Steps:

1. Log in to the Customer My Apps portal.
   

2. Click Apex application tile.
   

3. Observe the landing page.

Users redirected via SSO from the customer's My Apps portal are not landing on the application's form-based login page and getting signed-in automatically.

84144

Users are not able to create the duplicate Priority Matrix.

Steps:

1. Login to the application as an Application Designer.

2. Select Service Management application.

3. Click on settings icon and select the Module as Problem.

4. Navigate to Configuration > Priority Matrix.

5. Select already existing field value for the Impact, Urgency, Priority fields.

6. Verify the Priority Matrix configuration.

NA

79411

User is not able to save the Target Form created through Form Relation when multiple files are attached in the Source Form.

Steps:

1. Login to the application as an Analyst.

2. Navigate to Service Management > Incidents > Manage Incidents.

3. Click New button on the list page.

4. Fill all the mandatory details.

5. Upload the file in Attachment field.

6. Click on Save button.

7. Access the same created by clicking on ID hyperlink.

8. Navigate to Links tab and click on Create button and select the module for which form relation is configured (Example: INC to SR.)

9. Verify the uploaded file in Attachment field.

10. Click Save button and verify whether user can save the Target Form (SR).

11. Verify the toast message.

NA

79372

Users are experiencing alignment issue in the Create tab of Links tab in the Form Designer.

Steps:

1. Log in to the application as an Application Designer.

2. Navigate to Service Management > Design Studio > Select Module as Incident > Form Designer.

3. Select Manage Incidents form and place the form in Maintenance.

4. Navigate to Design Form step.

5. Click on the gear icon of Links tab.

6. Click on Create tab and verify the alignment of add icon '+'.

NA

171982

The Problem Record status is not reflected on the linked Incident or Service Request, and the Parent-Child option is missing in the Link popup.

Steps:

1. Log in to Apex application.

2. Select Service Management application.  

3. Navigate Problem > Manage Problem Record. The Manage Problem Record List page is displayed.

4. Click existing PR ID and navigate to Links tab.

5. Select Incident or SR. The Link pop-up appears.

6. In the pop-up, select the Parent-Child relationship from the dropdown.

NA

79887

The Define Conditions step in the Notification Parser displays UI alignment inconsistencies and text translation issues after configuring line forms and define keys.

Steps:

1. Log in to the Apex application.

2. Navigate to Settings > Design Studio > Application > Notification Parser. The Notification Parser List is displayed.

3. Click New and fill in all mandatory fields.

4. Navigate to the Parser Content step. Fill in all required Line Form entries.

5. To add or update form data, select the relevant line form and configure the Define Keys.

6. Select Define Conditions step.

N/A

78560

Only one email was converted into a ticket. The remaining emails were not processed or converted.

Prerequisites:

1. API Configuration is set up

2. Mailbox is configured correctly

3. Notification Parser is configured

Steps:

1. Log in to the application as an Admin.

2. Navigate to Design Studio > Application > Scheduler.

3. Filter and locate the Scheduler configured during Mailbox setup.

4. Click Scheduler run immediately and refresh until the job displays Success.

5. Login as an Analyst.

6. Navigate to Manage Incident List page.

7. Verify if the tickets are created for all sent emails.

N/A

79604

In the Notification Parser, a warning message for mandatory values displays even though all values are entered.

Prerequisite:

A Filter is configured in the Define Condition step under Parser Content, where the User-Defined Key is set to Symptom, the Operator is Set to contains, and the value is set to Automation.

Steps:

1. Log in to the application as an Application Designer.
   

2. Navigate to Application Tile > Notification Parser.
   

3. Click the ID hyperlink of Mail to Incident parser from the list.
   

4. Click Parser Content step and delete all the Line Form entries that were previously added.
   

5. Observe that the filter in Define Conditions remains and click Next.

N/A

79461

In the Mailbox Configuration, the warning message 'You have not entered all mandatory value(s).' displays even though all mandatory values are provided in the mail to create a ticket using the API.

Steps:

1. Log in to the application as an Application Designer.
   

2. Navigate to Application Tile > Mailbox Configuration.
   

3. Click New and enter the required details. Click Next in the Configuration and Rules steps.

N/A

79328

The value is not getting binded for ‘Tree View’ control.

Steps:

1. Log in to the application as an End User.

2. Navigate to My Incidents and raise an incident.

3. Log in to the application as an Analyst.

4. Click on the above-created Incident ID hyperlink. The Incident Details page is displayed.

5. Observe the value for Category field.

N/A

79412

On the Manage Incidents – Details page, a field-level inline message displays when the user uploads multiple files one after another in the Attachment control. However, the inline message does not display when the user uploads multiple files simultaneously.

Steps:

1. Login to the application as an Analyst.
   

2. Navigate to Service Management > Incidents > Manage Incidents.
   The Manage Incidents - List page is displayed.
   

3. Click New from the Manage Incidents - List page.
   

4. Enter the required details and attach the file in Attachment field one by one with file up to 24MB.
   

5. Verify the field level inline which will be displayed.

N/A

90353

In the User Incident Details page, for Category and Classification fields the value is not getting binded.  After page refresh the value gets binded.

Prerequisite:

Incident should be created.

Scenario 1:

1. Login as End User and navigate to My Incidents list page.

2. Click on the Pending tab and then click on In Progress tab.

3. Click on the ID link of the record.

4. Verify whether the value is populated for Category & Classification fields.
   

Scenario 2:

1. Login as End User and navigate to My Incidents list page.

2. Click on the ID link of the record.

3. If the value is populated for Category & Classification field, then follow the below step.

4. Click on the Update Incident icon.

5. Enter the Message and click on Save button.

6. Then, verify whether the value is populated for Category and Classification fields.

N/A

171982

Problem record status not reflecting on linked Incident/SR; Parent-Child option missing in Link popup.

N/A

91051

Problem Managment > Added RCA's not deleting completely at a time. only one record getting to delete first time and second time its deleting all at a time.

N/A

91002

Analyst Dashboard is taking more then 36 sec to load the Page

N/A

91561

Major Incident>‘RCA Required’ Toggle Briefly Appears Then Disappears on Major Incident Popup & Problem Record Not Created on Incident Resolution.

N/A

92737

In the Approval Grid, the Forwarded To user details are not displayed.

N/A