Likert

Likert Scale control in form designer has the ability to quantify responses on a multi-point scale, typically ranging from agreement to disagreement or from low to high levels of a particular attribute. This control allows respondents to express their opinions or attitudes across a range of options, providing more detailed insights than binary choices. Its flexibility in design enables customization to suit specific survey needs, including the selection of scale points, labeling preferences, and the direction of the scale.

Efficient and versatile, Likert Scale control streamlines the data collection process for both respondents and organizations who are collecting the feedback. Respondents can swiftly indicate their preferences, while organizations benefit from the structured format that enables the collection of large volumes of data.

Let's explore the following use-case to understand Likert Scale Control in Apex:

Configure Likert Scale Control

Effortlessly drag and drop Likert Scale Control on to the form canvas and configure it as per your organizational needs.

To configure Likert Scale Control, perform the following steps:

1. Navigate to Form Designer > Design Form > Controls.
2. Expand Survey Controls. The following options are displayed:
   Figure: Survey controls
3. Drag and drop Likert Scale control on the design canvas.
4. Hover over the added control to access Settings and Delete icon.
   
5. Clickto configure Likert Scale control.

On the settings pop-up window, the following tabs are there where you can configure the Star Rating control:

• Properties
• Appearance

Figure: Likert Scale control - configuration tabs

Properties

This section contains the list of generic properties using which you can configure the Likert Scale control's name, scale label layout, shape, and much more.

General

Figure: General settings

Refer the below table for the different fields and their descriptions in the General section:

Field	Description
Title	Specify a unique name for the Likert scale. This name identifies Likert Scale control in the form. For example, Employee communications, Outreach programs etc.
Sub title	The sub title text is useful to give the user a better idea of what kind of information they need to fill in. Sub Title text appears directly beneath the control. Use it to explain why a piece of information is being requested, address security and privacy concerns, or suggest ways of providing answers.
Scale*	Define the range of values or options available for users to express their feedback or evaluation on a particular question.
Columns	Define label to be displayed for each rating node for the Likert Scale. Refer to the individual points or options on the scale that respondents can choose from to indicate their level of agreement or disagreement with a statement. These nodes typically represent different degrees of agreement or satisfaction, ranging from one extreme to another. For example, in a typical Likert scale with five rating nodes, respondents might be asked to indicate their agreement with a statement on a scale of 1 to 5, where: Node 1: "Strongly Disagree" Node 2: "Disagree" Node 3: "Neutral" or "Neither Agree nor Disagree" Node 4: "Agree" Node 5: "Strongly Agree"
Score	Assign score at each rating level to measure feedback objectively and compare it over time, guiding targeted improvements and setting benchmarks.
Questions (Rows)	Enter the question for which you seek feedback using the Likert Survey control. For instance, if the Likert control is utilized to gauge employee satisfaction regarding communication, the question label could be: 'Do you receive timely and constructive feedback on your work performance and contributions?'
	Click this icon to add a new row of question in the feedback survey.
	Click this icon to delete any added row of question from the feedback survey.
	Click this icon to reorder the added questions in the feedback survey.

Informative

Figure: Informative settings

Refer the below table for the different fields and their descriptions in the Informative section:

Appearance

The Appearance tab contains fields where you can configure how the feedback question for Likert Scale will appear in the form.

Label

Configure how the name of Likert Scale will appear in the form under Label section.

Figure: Label section - Appearance

Following table explains the different fields and their description present under the Label section in Appearance tab:

Field	Description
Font Type	Select the desired font from the drop-down menu to customize the feedback question of Likert Scale. Figure: Font type
Font Color	Select a font color from the color palette to enhance the visibility and aesthetics of the feedback question of the Likert Scale.Figure: Color palette
Font Size	Select the desired font size as per your preference for better readability and presentation of the feedback question of Likert Scale.Figure: Font size
Font Style	Select either Bold, underlined, or Italic font style to emphasize the feedback question of Likert Scale.Figure: Font style