Contents x
- Apex v6.1
- Overview
- Release Notes v6.1.0.2
- Release Notes v6.1.0.1 HF10
- Login
- Release Notes v6.1.0.1 HF09
- Release Notes v6.1.0.1 HF08
- Release Notes v6.1.0.1 HF07
- Release Notes v6.1.0.1 HF06
- Release Notes v6.1.0.1 HF05
- Release Notes v6.1.0.1 Hot Fixes
- Release Notes v6.1.0.1 HF04
- Release Notes v6.1.0.1 HF03
- Release Notes v6.1.0.1 HF02
- Release Notes v6.1.0.1 HF01
- Release Notes v6.1.0.1
- Installation Guide
- Service Management
- Incident Management
- Overview
- Administrator
- AIML
- Incident Masters
- SLA Configurations
- Matrices
- Others
- Approver - Major Incident
- Analyst
- End User
- Service Request Management
- Change Management
- Knowledge Management
- Problem Management
- Work Order
- CMDB
- Reports
- Dashboards
- Reports
- Overview
- IM Reports
- Resolution SLA by Workgroup
- Resolution SLA by Location
- Resolution SLA by Classification
- Resolution SLA by Category
- Resolution SLA By Analyst
- CSAT Compliance by Workgroup
- CSAT Compliance by Priority
- CSAT Compliance by Location
- CSAT Compliance By Classification
- CSAT Compliance by Category
- CSAT Compliance by Analyst
- Incident Status Report by Workgroup
- Incident Status Report by Classification
- Incident Status Report by Category
- Incident Status Report By Analyst
- Incident Aging by Classification-Resolved
- Incident Aging by Classification-Open
- Incident Aging by Category-Open
- Incident Aging by Workgroup-Open
- Incident Aging by Analyst-Open
- Incident Aging by Category-Resolved
- Incident Aging by Workgroup-Resolved
- Incident Aging by Analyst-Resolved
- CMDB Reports
- SR Reports
- Resolved Request Aging by Classification
- Open Requests Aging by Classification
- Request Status Report by Classification
- Request Status Report by Workgroup
- Request Status Report by Category
- Request Status Report by Analyst
- Request Aging by Analyst - Open
- Request Aging by Analyst - Resolved
- Request Aging by Category - Open
- Request Aging by Category - Resolved
- Request Aging by Workgroup - Open
- Request Aging by Workgroup - Resolved
- CM Reports
- PM Reports
- Overview
- Deep Dive Use Cases
- Incident Management
- Asset Management
- Overview
- Administrator
- End User
- Approver
- Asset Analyst
- Deep Dive Use Cases
- Discovery
- Platform
- Platform Studio
- Design Studio
- Module
- Form Designer
- Overview
- Form Types
- Form Modes
- Create Form
- Manage Form(s)
- Form Security
- Implications
- Form Relation
- Notification Designer
- Table Designer
- Workflow Designer
- Business Rule Designer
- SLA Designer
- API Configuration
- Scheduler
- Tags
- Report Designer
- Dynamic Groups
- Common Concepts
- Deep Dive Use Cases
- Form Designer
- Application
- Themes
- Communication Settings
- Holiday Calendar
- Service Portal Designer
- Notification Designer
- Bulletins
- SLA Designer
- Scheduler
- Access Control Center
- Vendor
- Groups
- Workgroups
- Analyst(s)
- Configure Mailbox
- Notification Parser
- Module
- Prelude (6.2)
- Release Notes Prelude (6.2)
- Platform Studio
- Design Studio
- Module
- Application
- Service Management
- Incident Management
- Work Order
- Service Request Management
- OOTB Reports and Dashboards
- IM Reports
- SLA Time by Location
- Response SLA by Analyst
- SLA Time by Workgroup
- SLA Time by Priority
- SLA Time by Classification
- SLA Time by Category
- SLA Time by Analyst
- Response SLA by Workgroup
- Response SLA by Location
- Response SLA by Classification
- Response SLA by Category
- Resolution SLA by Workgroup
- Resolution SLA by Location
- Resolution SLA by Classification
- Resolution SLA by Category
- Resolution SLA By Analyst
- CSAT Compliance by Workgroup
- CSAT Compliance by Priority
- CSAT Compliance by Location
- CSAT Compliance By Classification
- CSAT Compliance by Category
- CSAT Compliance by Analyst
- SR Reports
- SR CSAT Compliance by Analyst
- SR CSAT Compliance by Category
- SR CSAT Compliance by Classification
- SR CSAT Compliance by Location
- SR CSAT Compliance by Priority
- SR CSAT Compliance by Workgroup
- SR Resolution SLA by Analyst
- SR Resolution SLA by Category
- SR Resolution SLA by Classification
- SR Resolution SLA by Location
- SR Resolution SLA by Workgroup
- SR Response SLA by Analyst
- SR Response SLA by Category
- SR Response SLA by Classification
- SR Response SLA by Location
- SR Response SLA by Workgroup
- SR SLA Time by Analyst
- SR SLA Time by Category
- SR SLA Time By Classification
- SR SLA Time By Location
- SR SLA Time By Priority
- SR SLA Time By Workgroup
- OOTB Dashboards
- IM Reports
- Problem Management
- Knowledge Management
- Asset Management
- Administrator
- Asset Analyst
- End User
- Approver
- Apex Mobile
- Print
- Share
- PDF
Contents
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Language translation is a vital tool that improves connectivity and collaboration in our interconnected world. While serving clients throughout the world, it is vital to have a translation feature to be able to communicate in their language. Language translation is necessary to communicate and to deliver efficient and effective support to the customer, regardless of the language.
In Apex Localization Configuration facilitates cross-cultural communication, lowers obstacles to information availability for a range of audiences, and promotes cross-business communication.
User Persona: Application Designer
Let's explore the following use case.
Use Case User Persona: Application Designer | Solution |
ACME Consulting Services has clients worldwide who communicate through multiple languages. Because their customers come from a variety of places, language problems frequently occur, which causes miscommunication and delays in problem-solving. Hence, ACME Consulting Services is looking for an application to cater to clients with different languages. | The Administrator Sam can use the Localization Configuration which helps to translate all the forms and fields available on Apex. This enables clients worldwide to use Apex as per their preferred language. It enhances seamless communication, global collaboration, and improved user experience. |
Let us configure Localization Configuration!
Configure Localization |
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