Manage Priority

View

View complete details of the configured Priority along with details of the Problem Record(s) using following options:

• Filters
• Search
• Edit

To view the list of configured Priority, perform the following steps:

1. Navigate to Design Studio > Select Module > Problem > Configurations > Problem SLA Configs > Priority.
2. The list page displays all configured Priority values. A sample screenshot is shown below:
   Figure: List Page - Filters, Grid, Search
   The above page displays the list of configured Priority values for Problem Records. A specific list of Priority values can be viewed based on applied filters or search criteria.

Filters

You have the provision to apply filters on all of the columns or on an individual column. This functionality allows you to control the exclusion or inclusion of specific data as per your requirement. You can now focus on relevant data and quickly identify the information required, leading to improved data organization and clarity.

You can apply the individual filters on all the columns. Also, you can arrange the rows in ascending order or descending order.

To apply filters on all the columns as well as on individual columns, perform the following steps:

1. On the Priority list page, click Filters icon on the top left corner just above the list of forms.Figure: Filters
   
2. Specify the filter criteria based on your requirement. Select the Match All or Match Any option from the list to filter the data based on the condition selected. The Match All option is selected, by default.
   
3. Select the option to compare the data based on the conditions. Available options are as follows:
4. • Starts With
   • Contains
   • Not contains
   • Ends with
   • Equals
   • Not equals
   • Less than
   • Less than or equal to
   • Greater than
   • Greater than or equal to
   • Date is 
   • Date is not
   • Date is before
   • Date is after
   • Active
   • Not Active
     Note

     The following filter options are available for numeric column values:

     • Less than
     • Less than or equal to
     • Greater than
     • Greater than or equal to

     The following filter options are available for date column values:

     • Date is 
     • Date is not
     • Date is before
     • Date is after

     The following filter options are available for toggle switch Active:

     • Active
     • Not Active 
5. You can click Clear to clear the configured filter and click Apply to set the filter condition.

Search

The Search function enables you to search the configured Priority. You can click the search icon and type the Priority which you want to search.

Figure: Search Priority

The application displays the result in the result section for the typed Priority. Click X (close icon) to clear the searched criteria entered.

Edit

The edit Priority enables you to edit configured Resolution Code details based on the requirement.

To edit Priority details, perform the following steps:

1. Navigate to Design Studio, select the required application. Select Problem from the Module.
   
2. Navigate to Configurations > Problem SLA Configs > Priority. The Priority list page is displayed. Click the Priority ID hyperlink to view the configured details for the Problem Record.
   Figure: Priority ID Details page
   
3.  Edit the required details of the form. Click Save to update and save the modified changes on the Priority. If you do not want to save the updated details and go back to the list page, click Cancel. In case you want to revert to the original details, click Reset.