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    Overview
    • 21 Mar 2025
    • 2 Minutes to read
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    Contents

    Overview

    • Updated on 21 Mar 2025
    • 2 Minutes to read
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    • PDF
    Article summary

    What’s New?

    Performance improvement in the notifications sent through the notification templates from Scheduler, Workflow, BRD and Send Email Form. Scheduler Job to manage the existing template with dynamic table attributes.

    How the Performance Improvement is implemented in Templates?

    In a template, a Table is selected that help you to drag and the drop the Table attributes on the Notification Template. If the dropped attributes consist of dynamic values then, only those columns from the Table are referenced every time instead of all the columns in the Table. Upon using such a template it helps to improve the performance of the notifications across the application.

    Figure: Table Attributes

    Note

    This feature is applicable for new templates. For all the old Notification Templates, a one time scheduler job must be run, for the attributes from table to function according to this new feature. For more information, refer Scheduler’s System Defined Actions.

    Overview

    Notification Designer is a designer tool used to create notification templates for a range of business needs. Notification templates are created to disseminate updates, alerts, and notifications from system applications. Notifications are created with a variety of design elements, including images, tables, source codes, languages, and more, for use across a range of communication mediums.

    User Persona: Application Designer

    Let’s get started on your new notification template! Following are the configuration steps:

    General: Add a name & description that defines the purpose of the notification.

    Medium: Notifications can be configured for mediums such as Email, SMS, Microsoft Teams, etc. Select the mediums of your choice and design the notification template.

    Template: Design the notification template for the selected medium and complete the configuration.

    Summary: Take a quick look at the configured notification template on the summary.

    Use-Case

    Solution

    NovaTech IT solutions has a requirement to send Notification through email to Requestor and Approver when a Service Request is Approved. The Notification Email should contain details about the SR (Service Request) such as SR ID, Communication Log. The end of the email should contain Signature.

    To address this requirement, Sam the Application Designer will design the notification template as described below, which addresses the requirement.

    1. According to the purpose, Notification Name and Description is defined as "Service Request Approved Notification: To Requestor and Approver".

    2. As per the requirement, Email is selected as the Medium of Notification.

    3. Select the Table that contains field details about the SR such as ID, and Communication Log.

    4. Drag and drop Approval Grid on the Email Body that contains the details about the Approval.

    5. Configure signature custom Notification Element that is used using drag and drop functionality.

    The configured Notification Template is used according to the requirement.

    Configured Notification Templated can be used in various languages, this localization helps to achieve the required customer satisfaction.

    To configure Notification Template, refer to the following:

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