Release Notes Apex v2.0-Phase 1

82943

The Completed status on the Incident Details and Service Request Details pages is currently displayed as clickable.

Steps:

1. Log in to the application as an Analyst.
   

2. Navigate to Incident > User > Manage Incidents > Incident List.
   

3. Access any Incident which is Assigned/Resolved/Closed/Cancelled.
   

4. For the Assigned status ticket try to click on 'New' status or for Resolved ticket try to click on previous status values such as ‘Pending/In-Progress’, etc or for Closed tickets try to click on other status values.
   

5. Validate the results for Completed status.

N/A

80597

The Workgroup and Customer dropdowns under Configuration for Feedback Moderator are not closing as expected.

Steps:

1. Navigate to Incident Management > Incident > Configuration > Others > Feedback Configuration.
   The Feedback Configuration Details page is displayed.
   

2. Select the Department from the list.
   

3. Select Enable Feedback for Department checkbox.
   Click Submit.

N/A

80675

On the Approve Knowledge Records list page, pagination per page is not available in Tile View.

Prerequisite:

The logged in user must not be an Approver.

Steps:

1. Log in to Apex application as an End User or Admin.

2. Select the Knowledge Management application.

3. Navigate to Knowledge > User > Approve Knowledge Records.

   The Approve Knowledge Records list page is displayed.

4. On the Approve Knowledge Records list page, verify that the pagination per page icon is present for Tile View.

N/A

81173

When a Classification Node name is removed and clicked on Submit then the unique node is not added.

Prerequisite:

Administrator must configure at least one Classification in the Incident Masters.

Steps:

1. Log in to the Apex application as an Analyst.
   

2. Navigate to Incident > Configuration > Incident Masters > Classification.
   

3. Node must be preset, right click on a node and select Rename.
   

4. Remove the existing value and click Submit.

N/A

86071

Issue 1:

The “Oops! That page doesn't exist.” message is getting displayed on Lookup Tables page.

The “You do not have required permission to see this content.” message is displayed on Project page.

Whereas in other pages like Projects, it is displaying that user doesn't have access properly as shown in attachment.

Issue 2:

Few links are not working as expected.

Issue 3:

Users with valid access permissions are experiencing inconsistent behavior when accessing pages under the Tools section. Although the users are able to access the pages, the content does not render properly.

Issue 1:

Steps:

1. Navigate to Integration Hub > Users > Tools > Lookup Tables.

2. Navigate to Integration Hub > Users > Projects.

3. Observe both pages.

Issue 2:

Steps:

1. Navigate to Integration Hub > Users > Tools > Lookup Tables.

2. Navigate to Integration Hub > Users > Projects.

3. Click Go Back or Go To Home Page.

4. Observe the behaviour.

Issue 3:

Steps:

1. Navigate to Integration Hub > Users.

2. Navigate to any page under Users section.

N/A

84456

Sorting is not working as expected on the Risk List page.

Steps:

1. Log in to the Apex application as an Admin.

2. Navigate to Change Management > New Change Record.

3. Navigate to Change > Configuration > Risk.

4. Select the required Department.

5. Click Add New.

6. Specify the mandatory fields.

7. Click Submit

8. Verify the displayed confirmation message.

9. Click Show List and verify the above-created record.

N/A

83114

The sort order logic on the Customer Feedback page is functioning as expected, and the grid attribute fields are not transforming into clickable hyperlinks.

Steps:

1. Log in to the Apex application as an Analyst.
   

2. Navigate to SLA > User > Service Quality > Customer Feedback.
   The Customer Feedback page is displayed.
   

3. Verify the order and attribute hyperlinks

N/A

83219

When a user leaves a mandatory field (e.g., Workgroup, Customer Fields) empty, the system does not highlight it to indicate the missing input.

Steps:

1. Log in to the Apex application as an Analyst.
   

2. Navigate to SLA > User > Service Quality > Service Quality Plan.
   The Service Quality Plan page is displayed.
   

3. Click Submit without entering the required details.
   

4. Verify the mandatory fields.

N/A

84255

The Change module does not highlight few fields in red in the Log Defect details section.

Steps:

1. Log in to the Apex as a Super Admin.

2. Navigate to Module > Change > Change Record List.

   The Change Record List page is displayed.

3. Click the CR ID hyperlink. Verify that the Details page is displayed.

4. Navigate to the Test tab. Enter or select all mandatory fields.

5. Click the Submit button and Log Defect button.

6. Click Submit and verify that the validation messages are displayed.

N/A

84530

On the Change Record List page, when the user clicks the Remove icon against the applied Filter hyperlink.

Prerequisite:

The user created Default View on the List page.

Steps:

1. Log in to Apex as an Analyst.

2. Navigate to Change > User > Change Record List.

   The Change Record List page is displayed.

3. Click the Default View dropdown and Status hyperlink.

4. Click the X icon to verify the issue.

N/A

87978

When the description data is lengthy, no tooltip information is shown in the Change History pop-up for the Description column.

Steps:

1. Navigate to Admin > Advanced > Discovery and Monitoring > Monitoring Account.

2. Click on already configured account where description value is given more by clicking on User Name hyperlink

3. On the Monitoring Account details page, click on Change History icon and verify the tooltip for Description column.

N/A

88193

The My Evaluation Tasks page is not as per the new UI/UX standards.

Steps:

1. Navigate to Dashboard > Analyst. The Analyst Dashboard is displayed.

2. Click Eval Tasks link under module.

3. The My Evaluation Tasks page is displayed.

   Verify UI/UX for My Evaluation Tasks page.

N/A

88648

No tooltip is shown on Template Name when the template name is too long.

Steps:

1. Navigate to Admin > Advanced > Discovery and Monitoring > Discovery Templates.

2. Create a Template with a lengthy Template name.

3. Observe the tooltip of created Discovery Template on Discovery Templates list page under Template Name column.

N/A

88756

Updated Username displays as APIKey, instead of Username.

Steps:

1. Log in to the application.

2. Select Copilot Icon.

3. Send "Update Incident "******" and send a valid message.

4. Updated Username  displays as APIKey.

N/A

88935

Linked CI is not displayed in the CI Relationship tab.

Steps:

1. Log in to the application as an Analyst.

2. Create New Configuration Items.

3. Navigate to Configuration Item List.

4. Access any record Except the record whose status is 'Retired' by clicking on CI No hyperlink.

5. Select on CI Relations tab.

6. Click and select the Link dropdown value (example: Parent).

7. Select any field value (example: Classification) and click on Search in the Relationship popup.

8. Select any CI and click on Link.

9. Click on Submit.

10. Click on CI Relations tab.

11. Verify the linked CI in the CI Relations tab.

N/A

88965

User should be able to select From Date and should be greater than To Date.

Steps:

1. Log in to the application as an Admin.

2. Navigate to Admin > Advanced > Discovery & Monitoring > Discovery Dashboard > Job Details.

3. Select the Department and Data will be displayed.

4. Select the Date Range: From and To Date.

5. Verify if you can select From Date greater than To Date.

N/A