Release Notes Apex v2.0-Phase 1.2

85882

In this scenario, the incident cannot be logged as the fields under Incident Details are not displayed.

Prerequisites:

1. The Log Incident page must not be configured on the web. Open the Mobile App.

2. Enter the configured Web Service URL and proceed.

3. Enter the username and password of an End User.
   

Steps:

1. Log an incident using any of the following options:
   
   a. Log Incident Widget
   b. The + icon c
   c. Navigation Drawer
   d. Incident Rule from the Search bar
   e. Assets Tile

N/A

86114

In My Service Request > Approve Service Request, the Refer Back Level and Forward To fields are not highlighted in red.

Steps:

1. Navigate to Approve Service Request page.  Select the record.  

2. Click on the Eclipse icon.  

3. Click Refer Back Forward. Click Refer Back or Forward button.  

4. Verify the Refer Back Level or Forward To field.

N/A

87140

The asterisk symbol is not red throughout the application.

Prerequisites:

1. Open the Mobile App (V5.12.3) as End User and Analyst Persona.

2. Enter the configured Web Service URL and proceed.

3. Enter the username and password of an End User.

Steps:

1. Navigate to Service Request List page. Select the any record.

2. Verify the asterisk symbol for mandatory fields.

N/A

87351

Open status is displayed in Upper Case.

Prerequisites:

1. Open the Mobile App (V5.12.3) as End User and Analyst Persona.

2. Enter the configured Web Service URL and proceed.

3. Enter the username and password of an End User.

Steps:

1. Navigate to Service Request List page.

2. Click Filter icon.

3. Select the Status.

4. Verify the open status.

N/A

87495

End Users are not receiving the OTP required for re-authentication when logging a Service Request.

Prerequisites:

1. Open the Mobile App (V5.12.3) as End User and Analyst Persona.

2. Enter the configured Web Service URL and proceed.

3. Enter the username and password of an End User.
   

Steps:

1. Navigate to New Service Request List page.

2. Select the Category > Catalog.

3. Enter all the fields, click Submit.

N/A

87800

On the Asset Reusability > Filters, alignment issue is there in the Approval tab.

Prerequisites:

1. Login to the application as an Admin.

2. Fixed Assets must be present in the Asset Inventory with status Allocated.

Steps:

1. Navigate to Asset Module > User > Manage Assets > Asset Reusability. The Asset Reusability page is displayed.

2. Select tenant from Tenant dropdown.

3. Click Filters in Approval and Requests tabs.

N/A

89462

While using the MobileApp for specific scenarios, Incident fields are not displayed in the Log New Incident page.

Prerequisites:

1. The Log Incident page should not be configured on the web.

2. Open the Mobile App (End User & Analyst Persona) – Version 5.12.5.

3. Enter the configured Web Service URL and proceed.

4. Log in using valid end user credentials.

Steps:

1. Click New Incident.

2. Select a Tenant.

N/A

91883

Product Price list page is consuming more time to load.

Steps:

1. Log in to the application as an Admin.

2. Click Asset Module > User > Configuration > Other > Product price.

3. Click Filter icon and select the Tenant.

4. Verify the Product Price list page.

N/A

92886

Search Value and Store field controller has an alignment issue In the Asset Physical Verification details page.

Steps:

1. Log in to the application.

2. Click Asset > Configurations > Others > Asset physical verification list page.

3. Select the Department values.

4. Click Add New.

5. Click on the 'Store' & 'Search Value' field drop down controller as the alignment issue

93915

Fixed Asset details pop-up page has alignment issue in the Unmapped Software Details tab.

Prerequisites:

1. Log in to the application as an Admin.

2. Fixed assets Category should be created, and Assets should be present in the Asset Inventory with status as In-Store, Allocated, and Inactive.

Steps:

1. Log in to the application.

2. Navigate to Asset Module --> User -->Manage Assets -->Asset Inventory.

3. Select the 'Fixed' Asset type in the 'INVENTORY' page.

4. Select tenant from Department dropdown.

5. Click on Allocated asset hyperlink for any Category.

6. Verify the fixed list page displayed.

7. Click on the Asset ID hyperlink.

8. Search for Asset ID -143.

9. Navigate to asset details pop-up and select the 'Asset information 'in the vertical scroll bar and 'Un mapped Software Details ' in the Horizontal tab.  

N/A

95063

The Installer Status is not moved to Completed. Hence,  Forward hyperlink is not displayed in the Previous Request Details popup.

Steps:

1. Login to the application.

2. Click Admin >Advanced > Automation >Asset Installer request.

3. Verify the Installer Status is not moved to Completed.

4. Select any record from the list - click on Previous Request from action panel.

5. In the Previous Request Details Popup list -> Verify Forward from any record.

N/A

95180

The Category Name does not appear on the Asset Details page in My Assets.

Prerequisite:

Allocate asset to a user having My asset access.

Steps:

1. Open the Mobile App and login as an End User having allocated assets.
   

2. Enter the username and password of an end user.
   

3. Navigate to My Assets and click Asset.
   

4. Verify the category details.

N/A

95235

The Asset count does not match the number of records displayed on the My Assets page.

Prerequisite:

Allocate asset to a user having My Asset Access.

Steps:

1. Open the Mobile App and login as an end user having allocated assets.
   

2. Enter the username and password of an end user.
   

3. Navigate to My Assets and verify the Category Details.

N/A

95263

The Priority Value does not display fully for the Incident module in the Self-Service Portal.

Steps:

1. Open the Mobile App and login as an End User.
   

2. Enter the username and password of an End User.
   

3. In the Self-Service Portal, verify the Incident cards (Resolved Incidents, and Open incidents).
   

4. The Priority value does not display completely for the Incident module in the Self-Service Portal.

N/A

95270

The Approve Change Records widget is not available on the Self-Service Portal page.

Prerequisite:

Change Records should be in the ‘To Be Approved’ status.

Steps:

1. Open the Mobile App and login as an End User.
   

2. Enter the username and password of an End User.
   

3. In the Self-Service Portal, verify 'Approve Change Records' widget is present or not.

N/A

95272

The Approve Change Record details widget is not available on the Self-Service Portal page.

Prerequisite:

Change Records should be in the ‘To Be Approved’ status.

Steps:

1. Open the Mobile App and login as an End User.
   

2. Enter the username and password of an End User.
   

3. In the Self-Service Portal, verify 'Approve Change Records' widget is present or not.

N/A

95281

Users are not able to search for the asset in the search bar using the Asset ID in My Assets.

Prerequisites:

1. Allocate the asset to a user having My Asset access.

2. Open the Mobile App and login as end user having allocated assets.

3. Enter the username and password of an end user.

Steps:

1. Navigate to My Assets.

2. Click on the Search bar and enter the required Asset ID.

3. Verify the issue.

N/A

95342

Column Headers are not visible in the Asset Usage Type Excel Export.

Prerequisite:

Allocate the asset to a user with My Asset access.

Steps:

1. Log in to the application.

2. Navigate to Asset > Configuration > Asset Usage Type.

3. Click Export to Excel or Export All icon.

N/A

95422

In the Filter popup, the Close icon is displayed twice.

Note

Same issue is observed in My Incidents page Filters and Approver Service Request page Filters also.

Steps:

1. Navigate to My Service Request.

2. Click on the Filter icon.

3. Verify the Close icon.

N/A

95438

After login, Analyst Dashboard becomes unresponsive and remains blank for over 30 seconds.

Chrome DevTools > Elements tab: DOM is completely empty (no HTML rendered).

Network tab: Multiple requests are in pending/stalled state for a long time.

Console tab: No specific client-side error, but UI is stuck in loading state.

Steps:

1. Launch the URL using browser or during xk6-browser execution.

2. Enter credentials and click Login.

3. Wait for Analyst Dashboard to load.

4. Open Chrome DevTools (F12) > Inspect Elements, Console, and Network tabs.

N/A

95451

Data not displaying in the approve problem record tile view. Pagination is not aligned correctly.

Steps:

1. Login to application by entering above valid credentials.

2. Navigate to Problem > Approve Problem Record list.

3. Verify the data.

4. Verify pagination.

N/A