Release Notes Crescendo (6.3)

165703

Manage Incident Page was displaying blank without any Incidents.

Steps:

1. Log in to Apex application as an Analyst.

2. Navigate to Incident > Manage Incidents.

3. Validate if the Manage Incident page displays all Incidents.

Manage Incident Page is displaying all  Incidents as expected.

165698

SLA values were not being updated even if the SLA conditions were met.

Steps:

1. Log in to the Apex application as an Application Designer.

2. Select the application as Service Management.

3. Select the required module.

4. Navigate to SLA Designer and configure the SLA conditions.

5. Raise one SR as an End User

6. Log in to the application as an Analyst and observe if SLA values are updated based on SLA condition.

SLA values are being updated if SLA conditions are met.

165405

The analysts were unable to view the encrypted text in the text box control of the Service Request module.

Prerequisites:

1. A Text box control must be configured, and encryption must be activated.

2. Create an SR with encrypted text in the text box control.
   

Steps:

1. Log in to the Apex application as an Analyst.

2. Navigate to Service Management > Service Request > Manage Service Requests.

   The Manage Service Requests list page is displayed.  

3. Open the previously created SR and verify the data in the text box control.

The analysts can view the encrypted text in the text box control of the Service Request module.

165280

When the multi Grp data under the MV1 field was updated and saved in the Catalog for the Service Request, an error message was displayed.  

Prerequisite:

Create a Service Catalog.

Steps:  

1. Log in to the Apex application as an Analyst .  

2. Navigate to Service Request > My Service Request. The My Service Request List page is displayed.  

3. Click New.  

4. Search for the created Catalog. The Catalog is displayed.

5. Click View Detail. The Catalog details are displayed.

6. Under Specifications, select MV1, choose multi Grp and enter Remarks.

7. Click Save.

When the multi Grp data under the MV1 field is updated in the Catalog, the Service Request is successfully saved.  

165699

The Workgroup and Analyst fields in Manage Service Requests were showing blank values.

Steps:

1. Log in to the Apex application as an Analyst.

2. Navigate to Requests > Manage Service Requests. The Manage Service Requests list page is displayed.

3. Click ID to open an existing Service Request.

4. Navigate to the Assigned To tab. The Workgroup and Analyst fields are blank.  

The Workgroup and Analyst fields display appropriate values in the Manage Service Request page.  

164327

(Patch4)

Post-upgrade, the API configuration was missing from the Mailbox Configuration feature.

Steps:

1. Log in to the Apex application.

2. Navigate to the Settings icon > Design Studio > Application tab > Mailbox Configuration.

3. On the Mailbox Configuration list page, click MAILBOX ID hyperlink to view the record details.

4. Click Next to proceed to the Configuration step.

The API configuration is displayed without any issue.

162641

Due to lazy load in the Change Management module, only a few statuses were loading.

Steps:

1. Log in to the Apex application as an Analyst.

2. Navigate to Service Management > Change > Manage Change Requests.
   The Manage Change Requests list page is displayed.  

3. Click and open a CR ID hyperlink.

4. Select the status of the change request from the dropdown.

The statuses are now loading appropriately in the Change Management module.

161645

For the Change Management module, the Hyperlink label was not getting displayed as mentioned in the Label field, in the triggered email.

Steps:

1. Log in to the Apex application as an Application Designer.

2. Select the module as Change Management.

3. Configure the hyperlink label field while configuring the notification email.

For the Change Management module, the Hyperlink label is getting displayed as mentioned in the Label field, in the triggered email.

166399

The Data Source tab on the Status configuration page of the Manage Change Request page was not functioning properly.

Steps:

1. Log in to the Apex application as an Application Designer.

2. Navigate to Design Studio > Module > Form Designer.

3. Click Manage Change Record.

4. Navigate to Design Form > Status.

5. Click Status and edit the Settings.

6. Navigate to the Data Source tab.

The Data Source tab on the Status configuration of the Manage Change Request page functions well.

165462

(Patch4)

The OTKA AD import user pagination was not working during the API chaining with the next page.

Prerequisite:

The OKTA AD import must have more than 200 users.  

Steps:

1. Navigate to Service Management > Design Studio > Module > API Configuration.

   The API Configuration list page is displayed.

2. Select the Domain and Sub Domain. Click New.

3. Select the API Group Name as OKTA Active Directory.

4. In the API Details tab, API Get URL should be configured with (?limit=1) in the URL field and save the configuration with other mandatory fields.

5. Run the job and verify the imported users.

The OKTA AD import user pagination is working as expected.

165326

(Patch4)

The left menu remained open and did not collapse, even after moving the cursor outside of it.

Steps:

1. Log in to the Apex application as an Analyst.

2. Select the application as Service Management.

3. Navigate to the Analyst Dashboard.

4. Select the application as Service Management.

5. Hover the mouse over the left menu.

6. Move the cursor outside the left menu.

7. Observe the behavior of the left menu.

The left menu does not remain open and getting collapsed after moving the cursor outside of it.

166215

(Patch4)

In the Add Master Value step of Common Master, an error message was displayed while the Active toggle of the Master Value was updated.

Steps:

1. Log in to the Apex application.

2. Click the gear icon and select Platform Studio.

3. Under Platform Master, navigate to Common Master Value.

4. In the List View page, choose the Master Type from the dropdown menu, then click Add Master Value.

5. In the Add Master Value step, enter all the mandatory details.

6. By default, the Active toggle button is enabled, toggle it off to disable.  

The Active toggle functions as expected while updating in the Add Master Value step of Common Master module.

166943

(Patch4)

Clicking on linked records redirected users to the Home page.

Prerequisite:

Create a new Incident, go to the Links tab, and add a record.

Steps:

1. Log in to Apex as an Analyst.

2. Navigate to Incident > Manage Incidents. The Manage Incidents list page is displayed.

3. Click the ID of the record created.

4. Navigate to the Links tab and click the linked record ID.

5. The page is redirected to the home page.

Linked records are now displayed through the Links tab of Manage Incidents.